Resident rights
Cited in 2 reports, with 3 deficiencies in total.
CHINO HILLS SENIOR LIVING
6500 BUTTERFIELD RANCH RD, Chino Hills CA 91709
94 bedsLatest official report Feb 25, 2026Licensed
Additional info
- Telephone
- (909) 606-2553
- Licensee
- PACIFICA CHINO HILLS LP; CHINO HILLS MGR LLC
- Administrator
- JULIE (OLMEDO) DION
- Contact
- JULIE (OLMEDO) DION
- License first date
- Jul 16, 2010
- License effective date
- Jul 16, 2010
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 983 - RCFE / DEMENTIA, 985 - RCFE / HOSPICE
Summary
The available records show 6 Type A and 10 Type B deficiencies for this facility.
- Most recent inspection
- Oct 6, 2025
- Most recent deficiency
- Feb 25, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 30 reports for this facility: 12 inspections, 18 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 10 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 12
- Recorded deficiencies
- 16
- Type A deficiencies
- 6
- Type B deficiencies
- 10
- Substantiated complaints
- 4
- Repeated topics
- 1
More than the typical 6
1 in the last 12 months
Well above the typical 7
5 in the last 12 months
More than the typical 2
0 in the last 12 months
Well above the typical 4
5 in the last 12 months
More than the typical 1
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations5 substantiated · 3 unsubstantiated · 0 unfounded · 5 cited · investigated over 2 visits
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(a)(b)(8)
- Regulation authority
- CCR
What the official deficiency says
General Food Service Requirements 87555....(a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthful manner....(b) The following food service requirements shall apply:....(8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained. This requirement is not met as evidence by: Based on interviews, and record review the Licensee did not comply by adhering by General Food Service Requirements and providing food of poor quality to all residents in care, which can pose a potential Health, Safety, or Personal Rights risk to residents in care.
Official plan of correction
The Licensee has agreed to read over the General Food Service Requirement regulation and will address all concerns with their food service director. Licensee will provide training for all kitchen staff addressing all food service concerns. Licensee will provide LPA with proof of training and will also provide LPA with a plan of action to correct the concerns regarding the Food Service. Plan and training will be emailed to LPA by POC date of 03/20/2026.
Deadline recorded: Mar 20, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 20, 2026
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Feb 25, 2026 · Control 56-AS-20251119112210
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(1)(B)(2)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care 87465 ....(1) Medications shall be centrally stored under the following circumstances:... (B)....Any medication is determined by the physician to be hazardous if kept in the personal possession of the person for whom it was prescribed....(2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidence by: Based on interviews, review of records, the licensee did not ensure to follow the regulation pertaining to the supervision and administration of medication for residents, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.
Official plan of correction
The Licensee has agreed to read over " Incidental Medical and Dental Care " Regulation and provide training on how to properly dispense and keep medication secure, to all staff managing medication. Lincensee will provide proof of training and email all trainings to LPA by POC date 3/13/2026.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- HSC
What the official deficiency says
Personal Rights of Residents in All Facilities 87468.1 ....(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:...(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidence by: Based on interviews and review of records, the licensee did not ensure to follow Personal Rights Violation pertaining to the sanitation of resident #1 restroom, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.
Official plan of correction
The Licensee has agreed to read over Regulation: " Personal Rights of Residents in All Facilities " And provide training on ensuring that all residents are accorded safe, healthful and to be in comfortable accommodations. training will be given to all care staff along with housekeeping. Licensee will provide proof of training and email all training courses to LPA by POC date 3/13/2026.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(b)(3)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation 87303....(b) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.....(3) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidence by: Based on interviews, review of records, the licensee did not ensure to follow the regulation Maintenance and Operation by ensuring to keep the facility in good repair, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.
Official plan of correction
The Licensee has agreed to read over Regulation: " Maintenance and Operation " And provide training to all staff along with maintenance to ensure to report repairs/damages and ensure repairs are made right away. Lincensee will provide proof of training and email all trainings to LPA by POC date 3/13/2026.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(3)
- Regulation authority
- HSC
What the official deficiency says
Personal Rights of Residents in All Facilities 87468.1...(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: ...(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidence by: Based on interviews and review of records, the licensee did not ensure to follow Personal Rights Violation by ensuring to provide proper housekeeping and ensuring to maintain proper sanitation to resident #1 restroom, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.
Official plan of correction
The Licensee has agreed to read over Regulation: " Personal Rights of Residents in All Facilities (a)(3) " And provide training to ensure that all residents are free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature. training will be given to all care staff along with housekeeping. Licensee will provide proof of training and email all training courses to LPA by POC date 3/13/2026.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 3 unsubstantiated · 0 unfounded · 2 cited
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
Personnel Requirements – General 87411 (a)...Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services. This requirement is not met as evidence by: Based on interviews and record review, facility did not meet Personnel Requirements for Resident #1, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
Administrator has agreed to go over the Personnel Requirement-General regulation and provide training with all care staff. Administrator will ensure that training is signed and dated by all staff and provide proof to LPA Guerrero by POC date 9/20/2024.
Deadline recorded: Sep 20, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 20, 2024
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 80072(3)
- Regulation authority
- HSC
What the official deficiency says
1) Personal Rights 80072 (3).... To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of punitive nature, including but not limited to: interference with the daily living function, including eating, sleeping, or toileting; or withholding of shelter, clothing, medication, or aids to physical functioning. Based on interviews and record review, facility did not meet Personnel Rights for Resident #1, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
Administrator has agreed to go over the Personnel Rights regulation and provide training with all care staff. Administrator will ensure that training is signed and dated by all staff and provide proof to LPA Guerrero by POC date 9/20/2024.
Deadline recorded: Sep 20, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 20, 2024
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements.. (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:... (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. This requirement is not met a evidence by: Based on record review, the licensee did no ensure to follow the proper procedures to report CCL office that medication was administered late to all residents due to staffing conflicts.
Official plan of correction
Administrator has agreed to read over the regulation pertaining to Reporting Requirements and provide training to all staff. The completion of training signed and dated by all staff will be emailed to LPA Guerrero on POC date of 3/1/2023.
Deadline recorded: Mar 1, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 1, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(1)
- Regulation authority
- CCR
What the official deficiency says
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working... (1) Obtain a California clearance or a criminal record exemption... This requirement is not met as evidenced by: Based on observation, interview and records review, the Licensee did not comply with the section cited above by allowing Staff #7 to work at the facility without criminal backround exemption since 03/14/2021 whick pose immediate health, safety and personal rights risk to residents in care.
Official plan of correction
Licensee stated to immediately remove Staff #7 at the facility and not to allow S7 to work without criminal background exemption. Licensee stated to submit Signed Statement of Understanding on CCR 87355(e)(1) to LPA Brown by POC due date.
Deadline recorded: Jun 28, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 28, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Background checksType B
- Official classification
- Type B
- Official code
- 87355(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working... (2) Request a transfer of a criminal record clearance... This requirement is not met as evidenced by: Based on observation, interview and records review, the Licensee did not comply with the section cited above by not transferring the criminal background clearance of Staff #4 to the facility who had been working at the facility for four years which pose potential health, safety and personal rights risks to residents in care.
Official plan of correction
Licensee transferred Staff #4 criminal background clearance to the facility during the visit. Licensee stated to submit signed Statement of Understanding on CCR 87355(e)(2) to LPA Brown by POC due date.
Deadline recorded: Jun 9, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 9, 2023
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Part of the complaint whose outcome is recorded on Feb 6, 2025 · Control 56-AS-20220629090628
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(29)
- Regulation authority
- CCR
What the official deficiency says
General Food Service Requirements: All equipment, fixed or mobile, and dishes, shall be kept clean and maintained in good repair...The facility has not met this requirement as evidenced by LPA observation of broken/dirty Salamander oven, steam cabinet and refrigerator. This is a health and safety potential for those working and receiving foods prepared in this environment.
Official plan of correction
The licensee to repair and deep clean or remove all kitchen appliances in disrepair by POC due date 7/5/2022.
Deadline recorded: Jul 5, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 5, 2022
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(27)
- Regulation authority
- CCR
What the official deficiency says
All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects. The facility has not met this requirement as evidenced by LPA observation of dirty floors, walls, fixtures, presence of rodent droppings, black substance on the ceiling, foods frozen to freezer floor and wall, dirty refrigerator floors.
Official plan of correction
The licensee to provide a deep cleaning to all kitchen floors, walls, freezer walls and floors, refrigerators, tables, steam tables, cabinetry, fixtures, storage containers, trays, overhead fixtures, stoves and ovens by POC due date. Administrator to submit a schedule of cleaning duty assignments and procedure to maintain accountability by POC due date 07/05/2022.
Deadline recorded: Jul 5, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 5, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations4 substantiated · 0 unsubstantiated · 0 unfounded · 4 cited
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(27)
- Regulation authority
- CCR
What the official deficiency says
(b)The following food service requirements shall apply:(27)All kitchen areas shall be kept clean and free of litter, rodents.. Based on observation and interview, the licensee did not comply with the section cited above by not keeping the kitchen clean of litter on the floor and mouse droppings.
Official plan of correction
The administrator needs to read regulation 87555 entirely and send self-certify letter to LPA by email or stamped mail. The administrator needs to send picture proof to LPA.
Deadline recorded: Apr 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2022
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(9)
- Regulation authority
- CCR
What the official deficiency says
(b)The following food service requirements shall apply:(9)Procedures...protect the safety, acceptability/nutritive values of food.. observed in food storage, preparation and service. Based on observation and interview, the licensee did not comply with the section cited above by having mouse droppings were food is stored and served to residents.
Official plan of correction
The administrator needs to read regulation 87555 entirely and send self-certify letter to LPA by email or stamped mail. The administrator needs to send picture proof to LPA that the kitchen floors, storage, and cabinets have been cleaned and removed of dried food and mice droppings.
Deadline recorded: Apr 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2022
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(17)
- Regulation authority
- CCR
What the official deficiency says
b)The following food service requirements shall apply:(17)In facilities licensed for fifty (50) or more... a full-time employee qualified... responsible for the operation of the food service... Based on observation, record review and interview, the licensee did not comply with the section cited above by not having a dietitian on site and by not having proof of visits from a dietitian.
Official plan of correction
The administrator needs to read regulation 87555 entirely and send self-certify letter to LPA by email or stamped mail. The administrator needs to send proof that a quailfied employee will be on site.
Deadline recorded: Apr 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2022
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(23)
- Regulation authority
- CCR
What the official deficiency says
(b)The following food service requirements shall apply:(23) All readily perishable food...shall be stored in covered containers at appropriate temperatures. Based on observation and interview, the licensee did not comply with the section cited above by having uncovered pre prepped ice cream in the freezer.
Official plan of correction
The administrator needs to read regulation 87555 entirely and send self-certify letter to LPA by email or stamped mail.
Deadline recorded: Apr 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology