Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportBELLA VILLAGGIO
40235 PORTOLA AVE, Palm Desert CA 92260
170 bedsLatest official report May 4, 2026Licensed
Additional info
- Telephone
- (760) 607-5200
- Licensee
- PDBV LLC; LEISURE CARE LLC
- Administrator
- ELOIZA CASTELLANOS
- Contact
- ELOIZA CASTELLANOS
- License first date
- Jul 12, 2019
- License effective date
- Jul 12, 2019
- District office
- RIVERSIDE ASC · (951) 248-2222
- Regional office
- 18
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 1 Type A and 2 Type B deficiencies for this facility.
- Most recent inspection
- Jul 29, 2025
- Most recent deficiency
- Jul 31, 2024
5 later reports, from Jul 29, 2025 through May 4, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 54 Riverside County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 17 reports for this facility: 8 inspections, 9 complaint investigations, and 0 licensing or administrative records.
Those records contain 1 Type A and 2 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 8
- Recorded deficiencies
- 3
- Type A deficiencies
- 1
- Type B deficiencies
- 2
- Substantiated complaints
- 0
- Repeated topics
- 0
More than the typical 7
0 in the last 12 months
About the same as most this size
0 in the last 12 months
About the same as most this size
0 in the last 12 months
About the same as most this size
0 in the last 12 months
Fewer than the typical 1
0 in the last 12 months
Last 36 months
No inspection in the last 12 months, so a zero above means no record rather than a clean visit.
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on May 4, 2026 · Control 18-AS-20210623121750
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(d)
- Regulation authority
- CCR
What the official deficiency says
(d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 1 out of 1 time which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/09/2024 Plan of Correction Administrator will complete CEU by August 9, 2024 and apply for administrator re-certification. It is due by 5:00pm on August 9, 2024. Proof of completion will be emailed to the Department.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
No deficiencies recorded in this report
Inspection
Records and plan of operationType B
- Official classification
- Type B
- Official code
- 87506(e)
- Regulation authority
- CCR
What the official deficiency says
Original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident. This requirement was not met as evidence by: Resident 1's complete file was unavailable to be reviewed by LPA. This poses a potential risk to residents in care.
Official plan of correction
Licensee shall read the regulation in it's entirety, train staff, submit a statement of understanding and a training log to CCL by the POC due date of 3/7/2022.
Deadline recorded: Mar 7, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 7, 2022
Correction not verified in available records
Complaint
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
OBSERVATION OF RESIDENT The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement was not met as evidence by: the faciltiy could not provide any documentation that the responsible party was notifed for R1's change in condition This poses a health and safety risk to residents in care.
Official plan of correction
Licensee shall read the regulation in it's entirety, train staff, submit a statement of understanding and a training log to CCL by the POC due date of .5/21/2022.
Deadline recorded: May 21, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 21, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology