Background checks
Cited in 2 reports, with 2 deficiencies in total.
DESERT HILLS MEMORY CARE CENTER
25818 COLUMBIA ST, Hemet CA 92544
58 bedsLatest official report Jan 30, 2026Licensed
Additional info
- Telephone
- (951) 652-1837
- Licensee
- CASCADE LVG GRP HEMET; KRE TIGER DESERT HILLS OP
- Administrator
- MOORE, SHANNON G.
- Contact
- MOORE, SHANNON G.
- License first date
- Jan 3, 2020
- License effective date
- Jan 3, 2020
- District office
- RIVERSIDE ASC · (951) 248-2222
- Regional office
- 18
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 8 Type A and 4 Type B deficiencies for this facility.
- Most recent inspection
- Jan 30, 2026
- Most recent deficiency
- Dec 4, 2025
1 later report, on Jan 30, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 54 Riverside County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 32 reports for this facility: 13 inspections, 18 complaint investigations, and 1 licensing or administrative record.
Those records contain 8 Type A and 4 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 13
- Recorded deficiencies
- 12
- Type A deficiencies
- 8
- Type B deficiencies
- 4
- Substantiated complaints
- 6
- Repeated topics
- 1
More than the typical 7
3 in the last 12 months
Well above the typical 3
3 in the last 12 months
Well above the typical 1
1 in the last 12 months
More than the typical 2
2 in the last 12 months
Well above the typical 1
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (a)Each licensee shall furnish... (2) Occurrences, such as epidemic outbreaks, ... shall be reported within 24 hours either by telephone or facsimile to the licensing agency and to the local health officer when appropriate. This requirement is not met as evidence by: Based on document review licensee did not ensure outbreak based on Riverside Department of Public Health outlines was reported for R1,R2,R3 which poses a potential risk to the health, safety, or personal rights of the persons in care.
Official plan of correction
Executive Director will create a plan to report, diagnose, treat any outbreak including scabies, and will submit it to the department by POC due 12/11/25.
Deadline recorded: Dec 11, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 11, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidence by: Based on observation licensee did not ensure the facility was free of odors which poses a potential risk to the persons health, safety, or personal rights of the persons in care.
Official plan of correction
Executive Director will create a plan to ensure that the facility is maintain clean and free of odors and will submit it to the department by POC due date 12/10/25.
Deadline recorded: Dec 10, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 10, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review ...(b) shall prior to working, residing or volunteering in a licensed facility: (2) Obtain a California clearance or a criminal record exemption as required by the Department or This requirement is not met as evidence by: Based on document review land interviews icensee did not ensure Staff #1 obtained a background clearance prior employment which poses an immediate risk to the health, safety, or personal rights of the persons in care. *Civil Penalties were noted on 2/8/24. Therefore LPA Flores did not noted any during this visit.*
Official plan of correction
Executive Director will provide a statement in writing that will ensure to obatain a background clearance for each staff prior employment and will submit to the department by POC due date 12/4/25. Staff #1 has not been working at the faciltiy since 2/8/24.
Deadline recorded: Dec 4, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 4, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportInspection
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(1)
- Regulation authority
- CCR
What the official deficiency says
CRIMINAL RECORD CLEARANCE: (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department or This requirement was not met, as evidenced by: Based on records review and interviews, S1 does not have a California criminal record clearance. This violation poses an immediate threat to the residents in care.
Official plan of correction
Administrator Wilkerson stated she will audit the facility's personnel roster monthly to ensure all staff are fingerprint cleared.
Deadline recorded: Feb 9, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 9, 2024
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Aug 22, 2024 · Control 18-AS-20240131082100
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87629(b)(1)
- Regulation authority
- CCR
What the official deficiency says
INJECTIONS: (b)...the licensees who admit or retain residents who require injections shall be responsible for the following: (1) Ensuring that injections are administered by an appropriately skilled professional should the resident require assistance. This requirement was not met, as evidenced by: Based on interviews & records review, the Licensee didn't ensure staff who were appropriately skilled professionals administered injections to residents who required assistance. Staff interviews & MARs revealed staff who are not appro. skilled professionals were administering injections.
Official plan of correction
Administrator Wilkerson stated a physical copy of the Medication Administration Record (MAR) will be utilized when she or another individual is administering injections.
Deadline recorded: Feb 9, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 9, 2024
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(4)
- Regulation authority
- CCR
What the official deficiency says
Basic Services: (f) Basic services shall at a minimum include: (4) Personal assistance and care as needed by the resident ...with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications... This requirement was not met by: Based on observation, the Licensee did not comply with the above regulation with at least two residents. R1's medications had not been administered yet, 1.5 hours after med pass, and R2's medications were not administered the previous day. This is an immediate health risk to residents in care.
Official plan of correction
Licensee agrees to retrain staff on Administration of Medication and review administration procedures. Licensee to provide LPA Colvin a date of completion by 2/2/23.
Deadline recorded: Feb 2, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 2, 2023
Correction not verified in available records
Inspection
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care: (a) A plan for incidental medical and dental care shall... provide for assistance in obtaining such care, by compliance with the following: (1) The licensee shall arrange...for medical and dental care appropriate to the conditions and needs of residents. This was not met by: The Licensee did not comply with the above regulation with at least one resident. LPA Colvin observed that R1 ran out of a medication in early September 2022, and the facility did not ensure the medication was refilled and in the facility until October 2022. This was an immedaite health risk to R1.
Official plan of correction
Licensee agrees to re-evaulate procedure for refill of all residents' medications, and additional steps staff take when barriers to refilling medication are observed. Licensee to provide LPA Colvin with plan for ensuring all residents receive medications in a timely manner, and that medications are refilled prior to facility running out of medications. Plan due to LPA Colvin by Plan of Correction Date of 10/5/22.
Deadline recorded: Oct 5, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 5, 2022
Correction not verified in available records
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(b)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care: (b) If the resident's physician has stated in writing that the resident is able to determine and communicate his/her need for a prescription or nonprescription PRN medication, facility staff shall be permitted to assist the resident with self-administration of his/her PRN medication. The Licensee did not comply with the above regulation with at least one resident (R1). LPA Colvin observed that R1 is prescribed multiple medications and no such statement regarding R1's ability to determine their need was present in file & staff confirmed as well. This is a potential health risk to R1.
Official plan of correction
Licensee agrees to conduct an internal audit of all residents with PRN medications to ensure that all residents have on file a written statment from their physician in accordance with regulation section cited on their ability to determine need for PRN medication. Licensee may self-certofy once complete.
Deadline recorded: Oct 18, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 18, 2022
Correction not verified in available records
Complaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care: (a) A plan for incidental medical and dental care shall... provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed. This requirement was not met as evidenced by: Based on record review and interview, the Licensee did not comply with the above regulation with one resident. LPA Colvin observed that R1 was out of medication Busiprone for over one month and therefore, it was not administered to R1 by staff. This is an immediate health risk for R1.
Official plan of correction
Licensee agrees to conduct audit of all residents' medication records for September 2022 in order to determine if there are any other residents which were not provided with medications as precribed. Licensee may self-certify to LPA Colvin once complete.
Deadline recorded: Oct 4, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 4, 2022
Correction not verified in available records
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met by: Based on observations, the Licensee did not comply with the above regulations with at least one aspect of the facility. LPA Colvin observed exposed wires on multiple walls in the facility, which appears to be due to missing faceplate for thermostat. This is a potential safety risk to residents in care.
Official plan of correction
Licensee agrees to make changes to facility to eleminate exposed wires. LPA Colvin additionally to advise Licensee of Regulation 87303(b)(3) when completing this correction. Licensee to provide LPA Colvin photographic proof of correction by Plan of Correction date of 5/27/22.
Deadline recorded: May 27, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 27, 2022
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities: a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met by: Based on interviews and record review, the Licensee did not comply with the above regulation with one resident. R1 has new behaviors since admission. Facility staff have not reassessed R1 or documented behaviors and staff inteventions. This is an immedaite safety risk to residents in care.
Official plan of correction
Licensee agrees to reassess R1 and document changes in R1 not reflected in prior assessment. Licensee to additionally create a new care plan to reflect R1's needs and staff's role in meeting these needs. LPA Colvin additionally encourages the facility to start documenting staff's observations of these noted behaviors, and staff's response to these behaviors in order to show that residents' safety and personal rights are being upheld. Licensee to provide LPA Colvin with udpated reassessment and care plan by plan of correction date of 5/13/22.
Deadline recorded: May 13, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 13, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)
- Regulation authority
- CCR
What the official deficiency says
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility. This requirement was not met as evidenced by: Licensee did not ensure S1 obtained a criminal record clearance prior to beginning working at facility. Based on record review and interview, S1 had been working at the facility since 10/20/2020. This poses an immediate health and safety risk to residents in care.
Official plan of correction
S1 was terminated 12/14/2021. Licensee to provide review of regulation to employees and submit an acknowledgement to LPA by 01/04/2022.
Deadline recorded: Jan 4, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 4, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology