Medication handling and storage
Cited in 2 reports, with 3 deficiencies in total.
GRATEFUL HEART HOME CARE INC
14223 POINTER LOOP, Eastvale CA 92880
6 bedsLatest official report Apr 3, 2026Licensed
Additional info
- Telephone
- (951) 427-1800
- Licensee
- GRATEFUL HEART HOME CARE INC
- Administrator
- UY, CHARMAINE
- Contact
- UY, CHARMAINE
- License first date
- Mar 29, 2018
- License effective date
- Mar 29, 2018
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 7 Type A and 1 Type B deficiencies for this facility.
- Most recent inspection
- Apr 3, 2026
- Most recent deficiency
- Apr 3, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 486 Riverside County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 10 reports for this facility: 7 inspections, 3 complaint investigations, and 0 licensing or administrative records.
Those records contain 7 Type A and 1 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 8
- Type A deficiencies
- 7
- Type B deficiencies
- 1
- Substantiated complaints
- 1
- Repeated topics
- 1
More than the typical 3
2 in the last 12 months
Well above the typical 1
1 in the last 12 months
Most this size have none
1 in the last 12 months
About the same as most this size
0 in the last 12 months
Most this size have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(8)
- Regulation authority
- CCR
What the official deficiency says
To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse. The facility did not meet this requirement as evidenced by facility staff failing to seek immediate medical treatment by calling 911 for R1’s head injury from an unwitnessed fall on 10/21/2021. This poses a risk to the health and safety of residents in care.
Official plan of correction
Licensee to conduct staff training on facility policy, personal rights, and when to call for medical assessment. Statement of understanding from administrator and Licensee on regulation section cited.
Deadline recorded: Dec 16, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 16, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology