Basic services and supervision
Cited in 3 reports, with 3 deficiencies in total.
WESTMINSTER TERRACE
7571 WESTMINSTER BLVD, Westminster CA 92683
152 bedsLatest official report Jul 28, 2026Licensed
Additional info
- Telephone
- (714) 891-6608
- Licensee
- WESTMINSTER TERRACE LLC
- Administrator
- CARMEN GALICIA
- Contact
- CARMEN GALICIA
- License first date
- Mar 6, 2023
- License effective date
- Mar 6, 2023
- District office
- ORANGE COUNTY RO · (714) 703-2840
- Regional office
- 22
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 3 Type A and 6 Type B deficiencies for this facility.
- Most recent inspection
- Jul 9, 2026
- Most recent deficiency
- Apr 8, 2026
8 later reports, from May 9, 2026 through Jul 28, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 102 Orange County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 38 reports for this facility: 11 inspections, 25 complaint investigations, and 2 licensing or administrative records.
Those records contain 3 Type A and 6 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 11
- Recorded deficiencies
- 9
- Type A deficiencies
- 3
- Type B deficiencies
- 6
- Substantiated complaints
- 5
- Repeated topics
- 2
More than the typical 8
7 in the last 12 months
More than the typical 5
5 in the last 12 months
More than the typical 2
3 in the last 12 months
More than the typical 2
2 in the last 12 months
More than the typical 2
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Facility condition and maintenance
Cited in 3 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 4 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 9 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not being met as evidenced by, Photographic evidence shows R1's floor in their room was not clean. This poses a potential health, safety and personal rights risk to residents in care.
Official plan of correction
Licensee agrees to train housekeeping staff on CCR 87303 and to maintain all resident rooms in compliance with CCR 87303.
Deadline recorded: Apr 15, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 15, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
(f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidence by Based on LPA's review of records, Resident 1's (R1) Physician's Report indicated that R1 was not permitted to leave the facility unassisted. The facility failed to provide the necessary care and supervision, resulting in R1 leaving the facility without staff assistance. This posed an immediate health and safety risk to the resident.
Official plan of correction
Facility will provide in-service training and proof of staff written up notice acknowledging elopement and understanding of violation. ED will provide a list of ideas or changes to prevent future elopements due by POC due date to LPA. ***THIS IS AN AMENDED REPORT***
Deadline recorded: Mar 20, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 20, 2026
Correction not verified in available records
Inspection
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care. (a) A plan for incidental medical and dental care shall ... (4) The licensee shall assist residents with self-administered medications as needed. This requirement was not met as evidenced by: Based on LPA’s interviews, record review, and observations, the facility failed to ensure that Resident 1 (R1) received proper assistance with self-administered medications, as R1 was administered medication intended for another resident, resulting in a medication error. This poses an immediate health and safety risk to residents in care.
Official plan of correction
Facility will provide another in-service regarding medication error to staff and provide staff written up notice acknowledging medication error and understanding by POC due date to LPA.
Deadline recorded: Mar 20, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 20, 2026
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
Basic Services (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). Health and Safety Code section 1569.2(c) provides: (c) " Care and supervision " means the facility assumes responsibility for, or provides or promises to provide in the future, ongoing assistance with activities of daily living without which the resident’s physical health, mental health, safety, or welfare would be endangered. Assistance includes assistance with taking medications, money management, or personal care. This requirement was not met as evidenced by: On more than one occasion facility staff has failed to respond to request for assistance. Including a request made by LPA Haley during the initial visit when a pull cord was pulled to see how long it would take for a caregiver to respond. There was no response and around the 16 or 17 minute mark LPA Haley contacted facility staff regarding the issue. This poses a potential health and safety risk to persons in care.
Official plan of correction
Executive Director (ED) Galicia states she will conduct an in-service training on response to pull cords and call buttons for all staff. ED Galicia will email LPA Haley a description of the training, the duration of the training, and a sign in sheet for all in attendance by 12:00 noon on the POC due date.
Deadline recorded: Feb 25, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 25, 2026
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Feb 19, 2026 · Control 22-AS-20240826141418
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
(f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidence by Based on LPA's review of records Resident 1 (R1) is unable to leave the facility unassisted and eloped from the facility in which the resident was found far away from facility and was hospitalized. This poses an immediate health and safety risk to residents in care.
Official plan of correction
Facility provided R1 with a Wander guard to wear for elopement precaution. Facility has conducted an Elopement drill on 11/05/25 and another in-service on 11/13/2025. Staff have continued to monitor and observe R1 for any changes in condition. Facility is to send LPA proof of elopment in services and statement of understanding of the regulation, signed by all staff by POC due date.
Deadline recorded: Nov 17, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 17, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 3 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Reporting requirements ... Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: Occurrences, such as epidemic outbreaks, poisonings, catastrophes or major accidents which threaten the welfare, safety or health of residents, personnel or visitors, shall be reported within 24 hours ... the local health officer when appropriate. This requirement is not met as evidenced by: Based on a report received by CCLD from Orange Public Health Care Agency in regards to infection control of an outbreak. This could pose as a potential health and safety risk to residents in care.
Official plan of correction
Facility will provide a written statement of understanding of the regulation, signed by all facility staff and personnel and forward to LPA by POC due date.
Deadline recorded: Mar 12, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 12, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 2 unsubstantiated · 1 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (e)(2) Faucets used by residents for personal care...shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F and not more than 120 degree F. This requirement was not met as evidence by: Based on observations and interviews conducted the hot water tested between 91.2 to 102.3 degrees Fahrenheit. This poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee to regulate the hot water between 105 degrees F and not more than 120 degrees F. Licensee to log in the hot water temperatures and email LPA POC by POC due date.
Deadline recorded: Jan 21, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 21, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 1569.153(c)
- Regulation authority
- HSC
What the official deficiency says
" A theft and loss program shall be implemented [which] shall include (...):(c) Documentation of lost and stolen resident property with a value of twenty-five dollars ($25) or more (...) and, upon request, the documented theft and loss record for the past 12 months shall be made available (...) (...) to the State Department of Social Services(...) in response to a specific complaint. " This requirement was not met as evidenced by the absence of a facility log being maintained, which constitutes a potential risk to the healh, safety and personal rights of residents in care.
Official plan of correction
Facility staff to establish a log and provide LPA with evidence of its use before the plan of corrections due date.
Deadline recorded: Jan 3, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 3, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 5 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(a)(3)(C)
- Regulation authority
- CCR
What the official deficiency says
Per CCR 87307(a)(3)(C) " the licensee shall assure provision of: Clean linen(...). The quantity shall be sufficient to permit changing at least once per week or more often when indicated to ensure that clean linen is in use by residents at all times. " This requirement is not met as evidenced by: Based on interviews conducted and a tour of the facility's physical plant, it was observed that multiple living units had either soiled linen or absent linen altogether. This constitutes a potential risk to the health, safety and personal rights of residents in care.
Official plan of correction
Licensee conducted an in-service regarding weekly changes of linen with housekeeping staff. A similar training either has or will be provided to caregiving staff as well before the Plan of Corrections due date.
Deadline recorded: Oct 2, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 2, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportLicensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology