LOIS GUEST HOME II

17562 MEDFORD AVENUE, Tustin CA 92780

Facility 306003594 · RESIDENTIAL CARE ELDERLY (740)

6 bedsLatest official report Sep 30, 2025Licensed

Additional info
Licensee
DORMIDO, LOUIE C.
Administrator
KENNETH FORSYTH
Contact
KENNETH FORSYTH
License first date
Oct 25, 2006
License effective date
Oct 25, 2006
District office
ORANGE COUNTY RO · (714) 703-2840
Regional office
22
Clients served
935 - ELDERLY

Summary

The available records show 6 Type A and 4 Type B deficiencies for this facility.

Most recent inspection
Sep 30, 2025
Most recent deficiency
Sep 30, 2025

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 984 Orange County facilities licensed for 6 or fewer beds.

In the available public five-year record, CCLD published 8 reports for this facility: 7 inspections, 1 complaint investigation, and 0 licensing or administrative records.

Those records contain 6 Type A and 4 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
7

More than the typical 4

1 in the last 12 months

Recorded deficiencies
10

Well above the typical 1

5 in the last 12 months

Type A deficiencies
6

Most this size have none

4 in the last 12 months

Type B deficiencies
4

More than the typical 1

1 in the last 12 months

Substantiated complaints
0

Most this size also have none

0 in the last 12 months

Repeated topics
2

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Inspection
Facility condition and maintenanceType A
Official classification
Type A
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the cited above as there was a layer of small dead insects on the bottom rack of dry goods storage. This poses an immediate health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/07/2025 Plan of Correction Facility agreed to clean out storage area and provide proof to LPA by POC due date. Facility agreed to create a cleaning checklist and will provide by 10/07/2025.

Plan of correction recorded
Correction not verified in available records
View official report
Hazardous items and storageType A
Official classification
Type A
Official code
87309(a)
Regulation authority
CCR

What the official deficiency says

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation licensee did not comply with the cited above as sharps such as knives were not secured in kithcen drawer as LPA was able to open drawer as it was not locked. This poses an immediate health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/01/2025 Plan of Correction Corrected during the visit.

Plan of correction recorded
Correction not verified in available records
View official report
Background checksType A
Official classification
Type A
Official code
87355(e)(3)
Regulation authority
CCR

What the official deficiency says

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and records reviewed, the licensee did not comply with the section cited above in 2 out of 2 as both Staff 1 and Staff 2 are background cleared but not associated to the facilty. This poses an immediate health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/01/2025 Plan of Correction Corrected during visit. Facility agreed to keep facility log for when new employees are hired and associated. An immediate civil penalty is assessed. Facilit

Plan of correction recorded
Correction not verified in available records
View official report
Medication handling and storageType A
Official classification
Type A
Official code
87465(h)(2)
Regulation authority
CCR

What the official deficiency says

(h) The following requirements shall apply to medications which are centrally stored:(2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above as the medication cabinet was left unlocked which poses an immediate health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/01/2025 Plan of Correction Facility corrected during the visit.

Plan of correction recorded
Correction not verified in available records
View official report
Fire safety and emergency preparednessType B
Official classification
Type B
Official code
1569.695(c)
Regulation authority
HSC

What the official deficiency says

(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on records reviewed facility did not comply with the cited above as the last drill was conducted on May 31st, 2025, which is not the most recent quarter. This poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/14/2025 Plan of Correction Licensee to conduct drill and provide proof to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(e)(2)
Regulation authority
CCR

What the official deficiency says

Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in two out of three water testing. Facility water tested at 127.9 and 130.6 degrees F which poses a potential health, and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/15/2024 Plan of Correction Licensee to adjust water temperature and forward proof to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPA observed kitchen area is being used as storage, the wall in the jack and jill restroom is in need of repair and two smoke detectors are in need of batteries which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/15/2024 Plan of Correction Licensee to address noted items and forward proof to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Medication handling and storageType A
Official classification
Type A
Official code
87465(h)(2)
Regulation authority
CCR

What the official deficiency says

The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPA observed two resident's medications unsecured in the refrigerator (photos) which poses an immediate health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/02/2024 Plan of Correction Licensee to secure noted items and forward proof to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Food serviceType B
Official classification
Type B
Official code
87555(b)(8)
Regulation authority
CCR

What the official deficiency says

All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPA observed multiple expired items as well as soiled broccoli (photos) which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 10/15/2024 Plan of Correction Licensee to forward a statement of understanding of the regulation to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Dementia careType A
Official classification
Type A
Official code
87705(f)(1)(2)
Regulation authority
CCR

What the official deficiency says

Care of persons with Dementia 87705(f)(1)(2)(f)The following shall be stored inaccessible to residents with dementia: (1) Knives...other items that could constitute a danger to the resident(s). (2) Over-the-counter medication, nutritional supplements or vitamins...Based on This requirement was not met as evidenced by:At 1:29pm, LPA Quiroz observed knives drawer next to stove and medication cabinet in kitchen area unlocked. This poses a potential health & safety for residents in care.House Manager and AD Forsyth stated " We forgot to lock it before leaving to lunch. "

Official plan of correction

House Manager Liliosa Manalili locked medication cabinet and knives drawer during today's inspection visit. AD Forsyth agreed to train all staff working in the facility on Care of persons with Dementia (87705) and submit proof of training by POC due date of 11/5/2021.

Deadline recorded: Oct 26, 2021. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Oct 26, 2021
Correction not verified in available records
View official report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology