Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportCRESCENDO SENIOR LIVING
351 EAST PALM DRIVE, Placentia CA 92870
210 bedsLatest official report Aug 13, 2026Licensed
Additional info
- Telephone
- (714) 528-4990
- Licensee
- THARON CRESCENDO LLC
- Administrator
- GALAL, LAUREL
- Contact
- GALAL, LAUREL
- License first date
- Sep 4, 2024
- License effective date
- Sep 4, 2024
- District office
- ORANGE COUNTY RO · (714) 703-2840
- Regional office
- 22
- Clients served
- 935 - ELDERLY, 983 - RCFE / DEMENTIA
Summary
The available records show 3 Type A and 3 Type B deficiencies for this facility.
- Most recent inspection
- Mar 2, 2026
- Most recent deficiency
- Mar 2, 2026
2 later reports, from Mar 11, 2026 through Aug 13, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 102 Orange County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 15 reports for this facility: 2 inspections, 10 complaint investigations, and 3 licensing or administrative records.
Those records contain 3 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 2
- Recorded deficiencies
- 6
- Type A deficiencies
- 3
- Type B deficiencies
- 3
- Substantiated complaints
- 3
- Repeated topics
- 0
Fewer than the typical 8
2 in the last 12 months
More than the typical 5
6 in the last 12 months
More than the typical 2
3 in the last 12 months
More than the typical 2
3 in the last 12 months
More than the typical 2
3 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(c)
- Regulation authority
- CCR
What the official deficiency says
Licensees shall maintain in the personnel records verification of required staff training and orientation. This req is not met as evidenced by: Based on record review, Licensee failed to ensure S1 had required annual training, This poses a potential health and safety risk to residents in care.
Official plan of correction
Licensee to conduct training and forward proof to LPA by POC due date.
Deadline recorded: Mar 16, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 16, 2026
Correction not verified in available records
Complaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(b)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care: (b) If the resident's physician has stated in writing that the resident is able to determine and communicate his/her need for a .. nonprescription PRN medication, facility staff shall be permitted to assist the resident.. This requirement was not evidenced by: Based on records reviewed and interviews conducted, the Licensee did not ensure that all presribed PRN medications were present at the facility, and available to Resident #1 if needed. This poses a potential health, safety, and personal rights risk to persons in care.
Official plan of correction
The Director of Wellness stated that he will order the two PRN medications for Resident #1, or obtain discontinue orders for those medications. The Director of Wellness agreed to provide LPA proof that the PRN medications are at the facility, or dicontinued, via email or fax by POC date.
Deadline recorded: Mar 6, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 6, 2026
Correction not verified in available records
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464 Basic Services: (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not evidenced by: Based on records reviewed and interviews conducted, the Licensee did not ensure that Resident #1 has sufficient supervision, or a sufficent care plan, to address his frequent falls at the facility. This poses a potential health, safety, and personal rights risk to persons in care.
Official plan of correction
The Director of Wellness stated that he will create a care plan for Resident #1 to address his frequent falls. The Director of Wellness agreed to provide LPA the care plan for Resident #1 via email or fax by POC date.
Deadline recorded: Mar 6, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 6, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType A
- Official classification
- Type A
- Official code
- 87224(a)(4)
- Regulation authority
- CCR
What the official deficiency says
(a) The licensee may evict a resident... Thirty (30) days written notice to the resident is required... (4)... it is determined that the resident has a need not previously identified... and the licensee and the person who performs the reappraisal believe that the facility is not appropriate for the resident. This requirement is not met as evidenced by: Based on interviews and records review, the Licensee did comply with section cited above as R1 has not been issued a 30-day eviction notice and has not been accepted back to the facility following their hospital stay.
Official plan of correction
R1 will be immediately accpeted back to the facility and will be issued a 30-day eviction notice.
Deadline recorded: Dec 27, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 27, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87470(a)(2)(C)
- Regulation authority
- HSC
What the official deficiency says
(C) Spills of blood and other potentially infectious materials and surfaces shall be promptly cleaned and disinfected. This requirement is not met as evidenced by: Based on resident interviews and observation, the Licensee did not comply with the section cited above as waste water residue was observed in R2’s carpet and hallway base board, which poses an immediately health and personal rights risk to person in care.
Official plan of correction
ED stated R2's carpet and hallway will be immediately disinfected and all waste water residue removed and proof provided to LPA via email by POC date.
Deadline recorded: Nov 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 26, 2025
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on resident interviews and observation, the Licensee did not comply with the section cited above as R2 has been sleeping on their couch due their bed being inaccessible, which poses an immediate safety and personal rights risk to persons in care.
Official plan of correction
ED stated R2's bed and all furnishings will be made available to R2 and proof provided to LPA via email by POC date.
Deadline recorded: Nov 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 26, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportLicensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology