HILLS OF GOWDY, THE

Official classification

Type B

Official code

87207

Regulation authority

CCR

What the official deficiency says

87207 False Claims. No licensee, officer or employee of a licensee shall make or disseminate any false or misleading statement regarding the facility or any of the services provided by the facility. This requirement is not met as evidenced by: (cont'd) LPA was informed verbally by staff and family members that there is a new owner for the facility as of August 15, 2026. There is no application filed. This poses a potential health and safety risk for five of five residents in care.

Official plan of correction

AD and Licensee are to provide information to residents, staff, vendors and families that are not misleading statements that misrepresent the facility. Currently there are no applications received by the Department regarding a change of ownership )cont'd) Therefore there is no new owner at this time. Facility operations and responsibilities remain with the Hills of Senior Living.

Deadline recorded: Sep 17, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87608(a)(3)

Regulation authority

CCR

What the official deficiency says

87608 (a) Based on the individual's preadmission appraisal...the facility shall provide assistance and care for the resident...which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions. (3) A written order from a physician indicating (Cont'd) the need for the postural support shall be maintained in the resident’s record. This requirement is not met as evidenced by: Based on LPA observation and record review, two of four residents did not have orders which poses an immediate risk to persons in care.

Official plan of correction

Administrator stated they will obtain half bed rail orders from the physician and will remove the bed rails by the POC due date. AD will email or text photos to LPA.

Deadline recorded: Jul 31, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87613(a)

Regulation authority

CCR

What the official deficiency says

87613 General Requirements for Restricted Health Conditions: (a) Prior to admission of a resident with a restricted health condition, the licensee shall: This requirement is not evidenced by: Based on records reviewed and interviews conducted, the Licensee did not ensure that the facility had an adequate plan to address Resident #1's (R1) catheter needs. R1's care plan does not address his catheter and staff did not receive any training for R1's catheter needs. This poses a potential health, safety, and personal rights risk to persons in care.

Official plan of correction

The Administrator stated that he will update the care plan for R1 to address his catheter needs and will have a licensed professional train the facility staff who assist with R1's catheter needs. The Administrator agreed to provide LPA the updated care plan and proof of training via email or fax by POC due date.

Deadline recorded: Jun 19, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.38(b)(1)

Regulation authority

HSC

What the official deficiency says

§1569.38. Posting of licensing reports; disclosure to new residents. (b) A licensed residential care facility for the elderly shall provide written notice to a resident, the resident’s responsible party, if any, and the local long-term care ombudsman, within 10 days from the occurrence of either of the (cont'd) following events: (1) The department commences proceedings to suspend or revoke the license of the facility pursuant to Section 1569.50. CIVIL PENALTY ASSESSED.

Official plan of correction

Licensee was notified on 5/15/2026 of posting requirements by the 10th day which was May 18th and was instructed to inform Responsible Parties by this date. LPA contacted five of five resident families to notify families of legal proceedings.

Deadline recorded: May 30, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.38(e)

Regulation authority

HSC

What the official deficiency says

§1569.38 (e) Upon providing the notice described in subdivision (b), the licensed residential care facility shall also post a written notice, in at least 14-point type, in a conspicuous location in the facility, that may include where the mail boxes are located, where the facility license (cont'd) is posted, or any other easily accessible location in the facility. CIVIL PENALTY ASSESSED.

Official plan of correction

Licensee was notified on 5/15/2026 of posting requirements by the 10th day which was May 18th. LPA printed Accusation report for facility staff to post ASAP on front door bulletin board.

Deadline recorded: May 30, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87213

Regulation authority

CCR

What the official deficiency says

87213 The licensee shall have a financial plan that [...] assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records...This req is not met as evidenced by Based on interviews conducted, the Licensee did not ensure employees are receiving their paychecks timely or the full amount. This poses an immediate health and safety risk for persons in care. CIVIL PENALTY ASSESSED

Official plan of correction

The Licensee to submit a financial plan to ensure that staff receive their pay that is due, and for pay periods moving forward. The financial plan shall bere- submitted via email or fax by POC date.

Deadline recorded: May 30, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87608(a)(5)

Regulation authority

CCR

What the official deficiency says

Postural Supports. a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself...(5) Under no circumstances shall postural supports include tying, depriving, or limiting the use of a resident's hands or feet. This requirement was not met as evidenced by: LPA observed one of four residents tied to a wheelchair using a sweater. This poses an immediate health and safety risk to residents in care. Civil penalty is assessed.

Official plan of correction

Staff immediately untied the sweater. AD will conduct a training for all staff members regarding resident personal rights and use of restraints Documentation to be sent to LPA by POC due date.

Deadline recorded: Apr 10, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87303(e)(2)

Regulation authority

CCR

What the official deficiency says

87303 (e) Water supplies and plumbing fixtures shall be maintained as follows: Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained.. to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).This requirement is not met as evidenced by: Based on LPA observations and interviews Licensee failed to ensure water temperature is between 105 and 120 degrees F which poses an immediate health and safety risk to residents in care.

Official plan of correction

AD immediately turned down the water heater from the measured hot water temperature of 140.7 degrees Fahrenheit. AD will send temperature log to document water temperatures daily and adjust as needed. AD to email LPA water log by POC due date

Deadline recorded: Apr 10, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87303(e)(2)

Regulation authority

CCR

What the official deficiency says

87303 (e) Water supplies and plumbing fixtures shall be maintained as follows: Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained.. to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).This requirement is not met as evidenced by: Based on LPA observations and interviews Licensee failed to ensue water temperature is between 105 and 120 degrees F which poses an immediate health and safety risk to residents in care.

Official plan of correction

Licensee to adjust water temperature and forward proof to LPA by POC due date.

Deadline recorded: Mar 31, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(a)

Regulation authority

CCR

What the official deficiency says

87303(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on LPA observations and interviews, the facility exterior is overgrown with weeds and palm tree fronds obstruct walkways. This poses a potential health and safety risk for residents, staff and visitors visiting the facility.

Official plan of correction

Administrator will follow-up to obtain gardening services by POC due date. LPA will continue to monitor.

Deadline recorded: Apr 30, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87213

Regulation authority

CCR

What the official deficiency says

87213 The licensee shall have a financial plan that [...] assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records...This req is not met as evidenced by Based on interviews conducted, the Licensee did not ensure employees are receiving their paychecks timely or the full amount. This poses an immediate health and safety risk for persons in care. CIVIL PENALTY ASSESSED

Official plan of correction

The Licensee to submit a financial plan to ensure that staff receive their pay that is due, and for pay periods moving forward. The financial plan shall be submitted via email or fax by POC date.

Deadline recorded: Feb 27, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.605

Regulation authority

HSC

What the official deficiency says

On and after July 1, 2015, all residential care facilities for the elderly, except those facilities that are an integral part of a continuing care retirement community, shall maintain liability insurance covering injury to residents and guests...This requirement is not met as evidenced by: Based on interviews conducted, the licensee did not comply with the section cited above. Licensee currently does not have liability insurance for the facility. This poses an immediate health and safety risk to residents in care. CIVIL PENALTY ASSESSED.

Official plan of correction

Licensee to obtain liability insurance and forward proof to LPA by POC due date.

Deadline recorded: Feb 27, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(e)(2)

Regulation authority

CCR

What the official deficiency says

Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained.. to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).This req is not met as evidenced by: Based on observation, Licensee failed to ensue water temperature is between 105 and 120 degrees F which poses a potential health and safety risk to residents in care.

Official plan of correction

Licensee to adjust water temperature and forward proof to LPA by POC due date.

Deadline recorded: Mar 12, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87213

Regulation authority

CCR

What the official deficiency says

87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the facility staff have not been paid for two pay periods: 1/7-1/20/2026 and 2/21-2/3/2026. This poses an immediate health and safety risk for all residents in care.

Official plan of correction

Licensee (LE) was currently creating employee accounts in the new payroll account opened with US Bank. LE stated employees should be paid by Monday, 2/23/2026.

Deadline recorded: Feb 21, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.605

Regulation authority

HSC

What the official deficiency says

§1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests in the amount of at least...($1,000,000)...per occurrence and...($3,000,000)... caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees. This requirement is not met as evidenced by: Based on LPA file review the facility does not have current liability insurance. This poses an immediate health and safety risk to all residents in care.

Official plan of correction

Licensee (LE) stated new insurance contracts were obtained on Wednesday, 2/18/2026 and that once all contracts are paid, LE will forward all documentation to LPM Santos and LPA Lopez.

Deadline recorded: Feb 21, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87468.2(a)

Regulation authority

CCR

What the official deficiency says

87468.2 (a) In addition to the rights listed in [...] Personal Rights of Residents in All Facilities, residents in [...] residential care facilities for the elderly shall have [...]: (1) To have [...] use of the Internet, and meetings of resident and family groups. This requirement is not evidenced by: Based on observation and interviews, the Licensee did not ensure residents have access to an internet connection. Based on interviews conducted, there has not been a working internet connection for at least six days. This poses a potential health and safety risk for persons in care.

Official plan of correction

The Licensee will provide proof that they have paid their internet provider in full. The Licensee that will provide CCLD with proof of payment via email or fax by the POC due date.

Deadline recorded: Jan 16, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87632(a)

Regulation authority

CCR

What the official deficiency says

87632 Hospice Care Waiver (a) In order accept or retain terminally ill residents and permit them to receive care from a hospice agency, the licensee shall have obtained a facility hospice care waiver from the Department. To obtain this waiver the licensee shall submit a written request for a waiver to the Department on behalf of any residents who may request retention, and any future residents who may request acceptance, along with the provision of hospice services in the facility.... This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview and review of documents obtained, resident 1 (R1) is under home health and has a feeding tube, of which the home health nurse attends to. However, facility failed to submit a waiver request to the Department for R1's prohibited health condition. Therefore, the licensee did not comply with the section cited above. This poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 10/13/2025 Plan of Correction As a plan of correction (POC), facility is to submit a waiver for R1 to the assigned LPA on or by 10/13/2025, by 5:00PM.

Official classification

Type B

Official code

87555(b)(26)

Regulation authority

CCR

What the official deficiency says

Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not being met as evidenced by, LPA observed there is not a one week supply on nonperishable foods on hand at the facility. This poses a potential health, safety and personal rights risk to residents in care.

Official plan of correction

Licensee agrees to purchase a one week supply of nonperishable foods and to always have on hand at the facility a one week supply of nonperishable supply of food. Licensee to forward proof to LPA by the POC due date.

Deadline recorded: Jun 30, 2025. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.652(c)

Regulation authority

HSC

What the official deficiency says

(c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual...responsible for the fees... within 15 days after the personal property is removed. This requirement was not met as evidenced by: Based on LPA record review and interviews, one of one resident did not receive a timely refund. This poses a potential health and safety risk for residents in care. ***This is an amended report***

Official plan of correction

Licensee and Administrator to provide LPA with training inservice or letter of understanding of the CCR Title 22 and HSC regulations regarding refunds for residents.

Deadline recorded: Feb 28, 2025. A deadline is not proof that correction was completed.