Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
LAGUNA PALMS
24571 KINGS ROAD, Laguna Niguel CA 92677
6 bedsLatest official report Aug 26, 2026Licensed
Additional info
- Telephone
- (949) 859-7929
- Licensee
- RESIDENTIAL CARE SERVICES, INC.
- Administrator
- MICHAEL MILO
- Contact
- MICHAEL MILO
- License first date
- Aug 1, 1996
- License effective date
- Aug 1, 1996
- District office
- ORANGE COUNTY RO · (714) 703-2840
- Regional office
- 22
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 3 Type B deficiencies for this facility.
- Most recent inspection
- Aug 26, 2026
- Most recent deficiency
- Aug 26, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 984 Orange County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 7 reports for this facility: 4 inspections, 3 complaint investigations, and 0 licensing or administrative records.
Those records contain 0 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 3
- Type A deficiencies
- 0
- Type B deficiencies
- 3
- Substantiated complaints
- 0
- Repeated topics
- 1
About the same as most this size
1 in the last 12 months
More than the typical 1
1 in the last 12 months
Most this size also have none
0 in the last 12 months
More than the typical 1
1 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 1569.625(b)(2)
- Regulation authority
- HSC
What the official deficiency says
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 2 out of 2 staff files which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 09/03/2026 Plan of Correction Licensee agrees to train staff in compliance with the regulation above. Licensee agrees to train Staff 1 and Staff 2 with 4 hours of training on postural supports, hospice and restricted health conditions. Licensee to submit proof of training to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 1569.625(b)(2)
- Regulation authority
- HSC
What the official deficiency says
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 1 out of 2 staff members, Staff 2 (S2) did not have 4 hours of training specific to postural supports, hospice and restricted health conditions which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/15/2025 Plan of Correction Licensee agrees to train Staff 2 (S2), with 4 hours of training on postural supports, hospice and restricted health conditions. Licensee to submit proof of training to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(c)
- Regulation authority
- CCR
What the official deficiency says
(c) The licensee shall arrange a meeting with the resident, the resident's representative, if any, appropriate facility staff, and a representative of the resident's home health agency, if any, when there is significant change in the resident's condition, or once every 12 months, whichever occurs first, as specified in Section 87467, Resident Participation in Decision Making. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 3 out of 5 residents which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/30/2024 Plan of Correction Licensee agrees to complete new appraisals/needs and service plans for the 3 residents and to submit proof to the LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology