Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
700 MADISON WAY, Brea CA 92821
110 bedsLatest official report Jul 24, 2026Licensed
The available records show 4 Type A and 4 Type B deficiencies for this facility.
11 later reports, from Sep 25, 2025 through Jul 24, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 102 Orange County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 36 reports for this facility: 8 inspections, 26 complaint investigations, and 2 licensing or administrative records.
Those records contain 4 Type A and 4 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
About the same as most this size
2 in the last 12 months
More than the typical 5
0 in the last 12 months
More than the typical 2
0 in the last 12 months
More than the typical 2
0 in the last 12 months
More than the typical 2
2 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 4 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on May 14, 2026 · Control 22-AS-20260324113805
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 6 unfounded · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Dec 16, 2025 · Control 22-AS-20251210102834
No deficiencies recorded in this reportAllegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 5 unfounded · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Sep 25, 2025 · Control 22-AS-20250910183027
No deficiencies recorded in this reportAllegations3 substantiated · 8 unsubstantiated · 0 unfounded · 2 cited · investigated over 3 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Aug 21, 2025 · Control 22-AS-20250310123459
87303 Maintenance and Operation (i) Facilities shall have signal systems which shall meet the following criteria: (1) All facilities licensed for 16 or more...shall have a signal system which shall: (A) Operate from each resident's unit. (B) Transmit a visual and/or auditory (cont.) signal to a central staffed location or produce an auditory signal... loud enough to summon staff. (C) Identify the specific resident living unit. This requirement was not met as evidenced by: Resident call button was not in working order which poses an immediate health and safety risk to persons in care.
Executive Director and LPA toured Memory Care and tested the signal system. The signal system was in working order. The Plan of Correction wil be cleared by the visit today on August 21, 2025.
Deadline recorded: Aug 22, 2025. A deadline is not proof that correction was completed.
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. (cont.) This requirement was not met as evidenced by: Resident outlets were not in working order. This poses an immediate health and safety risk to persons in care.
Executive Director and LPA toured Memory Care and tested outlets in resident room. Outlets were tested and in working order. The Plan of Correction will be cleared by the visit today on August 21, 2025.
Deadline recorded: Aug 22, 2025. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Aug 21, 2025 · Control 22-AS-20250310123459
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations3 substantiated · 7 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
87555 General Food Service Requirements (b) The following food service requirements shall apply: (5) Meals shall consist of an appropriate variety of foods and shall be planned with consideration for cultural and religious background and food habits of residents. Based on LPA observations, and interviews, this requirement is not met as evidence by: Three of four residents stated food was not always accessible, low quantity, per photos taken 10/15/24, and quality. This poses a potential health and safety risk for residents in care.
Facility will ensure there is adequate culinary line and server staff. Chef will submit menus to LPA by August 14, 2025 to provide documentation of food quality and minutes from the August Food Forum.
Deadline recorded: Aug 21, 2025. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Jul 31, 2025 · Control 22-AS-20241011144206
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Jun 18, 2025 · Control 22-AS-20250416144122
87465(i) Incidental Medical and Dental Care: Prescription medications which are not taken with the resident upon termination of services... disposed of... .shall be destroyed in the facility by the facility administrator and one other adult who is not a resident. Both shall sign a record, to be retained for at least three years. This requirement has not been met as evidenced by: LPAs observations show resident passed on 3/24/2025 and meds were not destroyed until 5/12/2025. A signed record was not found. This poses a potential health and safety risk to residents in care.
ED stated they will provide an in-service to all staff on medication storage and destruction and will send documentation of in-service to LPA by POC due date. Medications were disposed of on May 12, 2025.
Deadline recorded: Jul 3, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Jun 10, 2025 · Control 22-AS-20250509094345
Personnel Requirements - General 87411(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care...The licensing agency may require any facility to provide additional staff whenever it determines...that the needs of the particular residents, the extent of services provided... require such additional staff for the provision of adequate services.
This requirement is not met as evidenced by: Based on LPA observation and interviews of residents and staff on May 12-13, 2025, facility is understaffed to provide services necessary to meet resident needs. This poses an immediate health and safety risk to residents in care. Regional Vice President of Operations pulled care staff from another department to have adequate staffing on May 12, 2025. National Clinical Nurse, Regional Nurse and Health and Wellness Nurse from the sister community provided additional staff support on May 13, 2025.
Deadline recorded: May 14, 2025. A deadline is not proof that correction was completed.
Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident. This requirement was not met as evidenced by, The facility failed to report the falls of R! on April 3, 5, and 30 to the Agency, which poses a potential health and safety risks to residents in care.
Licensee agrees to train all staff on CCR 87211 and to submit proof of training to the LPA by the POC due date.
Deadline recorded: Apr 3, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Basic services shall at a minimum include: (1) Care and supervision… This requirement was not met as evidenced by: Based on documents and interviews, the licensee did not ensure R1 received care and supervision, as a result R1 suffered multiple injuries because of falls suffered on April 25 , 2024 and April 29, 2024, which poses an immediate health and safety risk to persons in care. CIVIL PENALITY ASSESSED.
Licensee agrees to train care staff on CCR 87464 and to submit proof of training to LPA.
Deadline recorded: Mar 21, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this report(a) of Section 1569.696, before working independently with residents. The remaining 20 hours shall include six hours specific to dementia care and shall be completed within the first four weeks of employment. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review the licensee did not comply with the section cited above in 1 out of 5 staff members, staff 1 did not complete the required 20 hours of training within the first four weeks of employment which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 08/05/2024 Plan of Correction Licensee agrees to have staff 1 trained in compliance with the regulation above and to submit proof of training to the LPA by the POC due date.
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportCalifornia Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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