ANAHEIM CROWN PLAZA

Official classification

Type A

Official code

87303(a)

Regulation authority

CCR

What the official deficiency says

87303(a) Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times... This requirement was not met as evidence by: LPA observed a bug in R1s closet and 2 of 4 staff informed LPA that R1s room had bedbugs that they had to treat. This poses an immediate health safety and personal rights risk to residents in care.

Official plan of correction

Administrator stated that they will do an in service for staff regarding bedbugs and schedule a pest control company to come for inspection and treatment if necessary and send proof of confirmation date to LPA by POC due date. AD will send LPA reports upon completion.

Deadline recorded: Oct 15, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87465(a)(2)

Regulation authority

CCR

What the official deficiency says

87465(a)(2) Incidental Medical and Dental Care The licensee shall provide assistance in meeting necessary medical... needs.... This requirement was not met as evidence by: 3 of 4 staff informed LPA that R1 was suspected with a UTI on September 30, 2025 and was taken to the hospital only after R1s responsible party requested it on October 4, 2025 after attempting to send a urinary sample to a lab for testing. This poses an immediate health, safety or personal rights risk to residents in care.

Official plan of correction

Administrator stated they will do an in service with staff regarding symptoms of a UTI, when to call 9-11 and what to do if a resident refuses to be sent out or give samples for lab testing and send proof to LPA by POC due date.

Deadline recorded: Oct 15, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87466

Regulation authority

CCR

What the official deficiency says

87466 Observation of the Resident The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs…the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement is not met as evidence by: Based on the reviewed documents obtained and interviews conducted during the investigation, the facility failed to ensure that the resident was regularly checked and did not adhere to the fall precautions as stated in R1’s physician report, therefore sustaining a fracture during fall. This poses an immediate health and safety risk for residents in care.

Official plan of correction

As a plan of correction (POC) facility will conduct an in-service training to all staff regarding the regulation cited. In addition, facility will also formulate a plan for residents who are a fall risk and will submit plan to assigned LPA on or by 10/14/2025.

Deadline recorded: Oct 14, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87464(f)(1)

Regulation authority

CCR

What the official deficiency says

87464(f)(1) Basic Services (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement is not met as evidence by: Based on the reviewed documents obtained and interviews conducted during the investigation, the facility failed to ensure that R1 was provided care and supervision with the fall precautions that were implemented by R1’s physician. This resulted in R1 sustaining a laceration to the head during R1’s fall. This poses an immediate health and safety risk for residents in care.

Official plan of correction

As a plan of correction (POC) facility will conduct an in-service training to all staff regarding the regulation cited on or by 10/14/2025.

Deadline recorded: Oct 13, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87468.1(a)(1)

Regulation authority

CCR

What the official deficiency says

To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not being met as evidenced by, Staff 2 (S2) admitted to letting Resident 1 (R1) see and touch their breasts for money. This poses an immediate, health, safety and personal rights risk to residents in care.

Official plan of correction

Licensee will retrain all staff on resident rights (CCR 87468.1) and sign a statement of understanding for CCR 87468.1. Licensee to forward proof to LPA by the POC due date.

Deadline recorded: Aug 25, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87468.1(a)(3)

Regulation authority

CCR

What the official deficiency says

To be free from punishment, humiliation, abuse or other actions of a punitive nature… This requirement is not being met was evidenced by, Staff 2 (S2) admitted to accepting and keeping money from Resident 1 (R1) which poses an immediate personal rights risk to residents in care.

Official plan of correction

Licensee will retrain all staff on resident rights (CCR 87468.1) and sign a statement of understanding for CCR 87468.1. Licensee to forward proof to LPA by the POC due date.

Deadline recorded: Aug 25, 2025. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(e)(2)

Regulation authority

CCR

What the official deficiency says

87303(e)(2) Maintenance and Operation Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in one resident restroom water testing at 122.5 degrees Farenheit which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 09/01/2025 Plan of Correction Licensee stated they will fix the water temperature and test it for 3 consecutive days and send proof to LPA by POC due date.

Official classification

Type B

Official code

1569.625(b)(2)

Regulation authority

HSC

What the official deficiency says

(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 3 out of 5 staff trainings which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 09/01/2025 Plan of Correction Licensee stated they will have staff take trainings and send proof to LPA by POC due date.

Official classification

Type A

Official code

80075(k)(1)

Regulation authority

CCR

What the official deficiency says

(1) Medication shall be kept in a safe and locked place that is not accessible... other than employees responsible for the supervision of... medication. This requirement is not met as evidenced by: LPA reviewed residents physician report stating they cannot manage or store their medication.

Official plan of correction

LPA observed no medication in the Residents room. Licensee stated that they will check all residents rooms who are not able to manage their medication and do an in service training for staff and send proof to LPA by POC due date.

Deadline recorded: May 22, 2025. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87465(h)(1)

Regulation authority

CCR

What the official deficiency says

(h) The following requirements shall apply to medications which are centrally stored: (1) Medications shall be centrally stored under the following circumstances: This requirement is not met as evidenced by: Deficient Practice Statement Based on medication review, the licensee did not comply with the section cited above due to being unable to locate 3 presribed medications for residents during the inspection. This poses a potential health risk to persons in care.

Official plan of correction

POC Due Date: 11/22/2024 Plan of Correction Administrator stated they will conduct an in-service training with all medication staff. AD stated they will email LPA documentation of the training including the staff in attendance, date/time of the training and the content covered during the training. AD stated they will email the aforementioned to LPA by the assigned POC due date.

Official classification

Type B

Official code

87465(c)(3)

Regulation authority

CCR

What the official deficiency says

(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) A record of each dose is maintained in the resident's record. The record shall include the date and time the PRN medication was taken, the dosage taken, and the resident's response. This requirement is not met as evidenced by: Deficient Practice Statement Based on medication review, the licensee did not comply with the section cited above due to multiple Medication Administration Records missing signatures for doses given to residents. This poses a potential health risk to persons in care.

Official plan of correction

POC Due Date: 11/22/2024 Plan of Correction Administrator stated they will conduct an in-service training with all medication staff. AD stated they will email LPA documentation of the training including the staff in attendance, date/time of the training and the content covered during the training. AD stated they will email the aforementioned to LPA by the assigned POC due date.

Official classification

Type B

Official code

87465(d)(3)

Regulation authority

CCR

What the official deficiency says

(d) If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication, and is unable to communicate his/her symptoms clearly, facility staff designated by the licensee, shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) The date and time the PRN medication was taken, the dosage taken, and the resident's response shall be documented and maintained in the resident's facility record. This requirement is not met as evidenced by: Deficient Practice Statement Based on medication review, the licensee did not comply with the section cited above due to multiple Medication Administration Records missing signatures for PRN doses given to residents. This poses a potential health risk to persons in care.

Official plan of correction

POC Due Date: 11/22/2024 Plan of Correction Administrator stated they will conduct an in-service training with all medication staff. AD stated they will email LPA documentation of the training including the staff in attendance, date/time of the training and the content covered during the training. AD stated they will email the aforementioned to LPA by the assigned POC due date.

Official classification

Type B

Official code

87303(a)

Regulation authority

CCR

What the official deficiency says

Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include...and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: based on observation, record review & interview the licensee did not ensure the elevator was maintained in operating condition. This poses a potential risk to the health & safety of residents in care.

Official plan of correction

The elevator was repaired and the citation was corrected at the time of this visit. Correction letter was provided at the time of this visit.

Deadline recorded: Feb 7, 2023. A deadline is not proof that correction was completed.