Facility condition and maintenance
Cited in 5 reports, with 11 deficiencies in total.
COURTYARD PLAZA
6951 LENNOX AVENUE, Van Nuys CA 91405
195 bedsLatest official report Jul 15, 2026Licensed
Additional info
- Telephone
- (818) 780-5005
- Licensee
- PLAZA RESIDENTIAL ENTERPRISES, INC.
- Administrator
- EVELINA PAPAZYAN
- Contact
- EVELINA PAPAZYAN
- License first date
- Dec 14, 2001
- License effective date
- Dec 14, 2001
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 935 - ELDERLY
Summary
The available records show 11 Type A and 13 Type B deficiencies for this facility.
- Most recent inspection
- Jun 4, 2026
- Most recent deficiency
- Jul 15, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 50 reports for this facility: 15 inspections, 35 complaint investigations, and 0 licensing or administrative records.
Those records contain 11 Type A and 13 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 15
- Recorded deficiencies
- 24
- Type A deficiencies
- 11
- Type B deficiencies
- 13
- Substantiated complaints
- 5
- Repeated topics
- 2
More than the typical 7
4 in the last 12 months
Well above the typical 8
8 in the last 12 months
Well above the typical 3
4 in the last 12 months
Well above the typical 5
4 in the last 12 months
More than the typical 3
4 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Background checks
Cited in 2 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation. Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above, as water temperature measured in three (3) out of the five (5) resident rooms were below 105 degree F; This poses a potiential health and safety risk to residents in care. Civil Penalties were assessed for repeat violation within 12 months.
Official plan of correction
The Licensee will contact their plumbing vendor to have them diagnose the ongoing problem with the lack of hot water that should have been corrected on 7/2/26 and to conduct any additional repairs. The Licensee will also conduct daily water temperature checks in various residents rooms and maintain a log to document and ensure the water temperature is stablized and attains the required range of 105-120 degrees Fahrenheit. Provide a copy of the repairs completed by 7/22/26 and weekly logs to LPA for a month after the repairs are completed.
Deadline recorded: Jul 22, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 22, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation. Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above, as water temperature measured in three (3) out of the five (5) resident rooms were below 105 degree F; This poses a potiential health and safety risk to residents in care. Civil Penalties were a repeat violation within 1year.
Official plan of correction
Per the Administrator, the plumbers were here on 6/24/26 to conduct repairs to the water heaters but the water temperature issue has still not been corrected. The water temperature issue previously cited on 11/25/25 has not been corrected. Licensee will contact the plumbers to stabilize the water temperature between 105-120 degrees Fahrenheit. The facility will test the water daily in the rooms toured to ensure the required Title 22 temperature is attained or addressed. Licensee will provide evidence of correction and a copy of the 14 day temperature log by 7/9/26
Deadline recorded: Jul 9, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 9, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements: A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below.....This requirement was not met evidenced by: The facility did not report the incidents, noted in the complaint within the required time frame or have fax confirmation of reporting until 11/25/25. Also noted, the hospital visit for Resident #1 on 10/14/25 has not been reported as of today's visit.
Official plan of correction
Licensee will read Section 87211-Reporting Requirements and submit a signed written statement that the section was reviewed and understood by 6/11/26. Licensee will also complete an incident report (LIC624) for R21's 10/14/25 hospital visit and submit by 6/5/26.
Deadline recorded: Jun 11, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 11, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F and not more than 120 degree F. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above, as water temperature measured in four (4) out of the eight (8) resident rooms were below 105 degree F; one out of eight rooms was above 120 degree F. This poses a potiential health and safety risk to residents in care.
Official plan of correction
The Designated Administrator and Assistant Administrator reported that they are currently working on changing pipes which will rectify the hot water issue. Administrators agreed to do the following: 1. Have the water heaters adjusted within the next 24 hours. 2. Conduct a 7 day water temperature log for ten rooms on each side spread throughout the facility. Include rooms 332, 130, 128, 126, 231 and 212. Ensure that the hot water temp. is maintained with in required range of 105-120. Submit confirmation of work completed and water temp. log by 12/2/2025.
Deadline recorded: Dec 2, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 2, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 13 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on May 16, 2023 · Control 29-AS-20220708115334
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 10 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jan 3, 2023 · Control 29-AS-20220511110219
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Nov 15, 2022 · Control 29-AS-20220722135126
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jun 30, 2022 · Control 29-AS-20220124092223
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.312(a)
- Regulation authority
- HSC
What the official deficiency says
1569.312(a) Basic services requirements: Every facility required to be licensed under this chapter shall provide at least the following basic services: (a) Care and supervision as defined in Section 1569.2 This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above, Licensee failed to coordinate care when R1’s pressure injuries worsened and R1 was not compliant with treatment, resulting in stage 3 pressure injuries, which posed an immediate health and safety risk to residents in care.
Official plan of correction
The Licensee will submit plan to provide proper level of care and supervision to ensure resident needs are met to CCL by 05/27/22. An immediate civil penalty of $500 is warranted in accordance with California Health and Safety Code Section 1548(c)(1).
Deadline recorded: May 27, 2022. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn May 27, 2022
Deficiency Dismissed Type A 05/27/2022 Section Cited HSC 1569.312(a)
Plan of correction recorded
Correction deadline recordedDeadline May 27, 2022
Correction not verified in available records
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
Observation of the Resident: The licensee shall ensure that residents are regularly observed for changes… and that appropriate assistance is provided when such observation reveals unmet needs…the licensee shall ensure…changes are documented and brought to the attention of the resident's physician… This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above. The facility failed to communicate R1’s worsening pressure injuries/wounds with R1’s physician which attributed to R1’s stage 3 pressure injuries while in care, which posed an immediate health and safety risk to residents in care.
Official plan of correction
The Licensee will submit plan to provide proper level of care and supervision to ensure resident needs are met to CCL by 05/27/22.
Deadline recorded: May 27, 2022. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn May 27, 2022
Deficiency Dismissed Type A 05/27/2022 Section Cited CCR 87466
Plan of correction recorded
Correction deadline recordedDeadline May 27, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(4)...In addition to the rights listed… residential care facilities for the elderly shall have all of the following personal rights: To care, supervision, and services that meet their individual needs... This requirement is not met as evidenced by: Based on staff interviews, file review, and incident report review the licensee did not comply with the cited section by not providing proper care and supervision which resulted in R1 sustaining a hip fracture which posed an immediate health and safety and personal rights risk to R1.
Official plan of correction
licensee/Administrator will obtain vendorized training for staff on regulation 87468.2(a)(4). Verification of scheduled training with the credentials of the trainer will need to be submitted within 24 hours. Licensee/Administrator will submit verification of the the completed training by 2/4/2021
Deadline recorded: Jan 22, 2022. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Jan 22, 2022
Deficiency Dismissed Type A 01/22/2022 Section Cited CCR 87468.2(a)(4)
Plan of correction recorded
Correction deadline recordedDeadline Jan 22, 2022
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology