Resident rights
Cited in 2 reports, with 2 deficiencies in total.
RESERVE AT THOUSAND OAKS, THE
3575 N. MOORPARK ROAD, Thousand Oaks CA 91360
170 bedsLatest official report Jul 25, 2026Licensed
Additional info
- Telephone
- (805) 492-2471
- Licensee
- MSL COMMUNITY MANAGEMENT LLC/THE RESERVE MSL LLC
- Administrator
- SPENCER, ELIZABETH
- Contact
- SPENCER, ELIZABETH
- License first date
- Jul 30, 2018
- License effective date
- Jul 30, 2018
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 935 - ELDERLY
Summary
The available records show 4 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Jul 25, 2026
- Most recent deficiency
- May 18, 2026
1 later report, on Jul 25, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 21 reports for this facility: 9 inspections, 12 complaint investigations, and 0 licensing or administrative records.
Those records contain 4 Type A and 7 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 9
- Recorded deficiencies
- 11
- Type A deficiencies
- 4
- Type B deficiencies
- 7
- Substantiated complaints
- 4
- Repeated topics
- 1
More than the typical 7
1 in the last 12 months
More than the typical 8
2 in the last 12 months
More than the typical 3
0 in the last 12 months
More than the typical 5
2 in the last 12 months
More than the typical 3
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities:(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations... Based on interviews conducted with residents, the licensee did not comply with the section cited above, as outside agency contractors (painters) were allowed access to resident units without supervision and without making sure resident was aware that the contractors will be working in the unit.
Official plan of correction
Executive Director (ED)stated that they discussed the issue with the Maintence Director and will be providing in-service to staff by 05/29/2026. Copy inservice will be sent to LPA by
Deadline recorded: May 1, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 1, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities:(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations... This requirement is not met as evidenced by: Based on interviews conducted with random residents, the licensee did not comply with the section cited above, as residents living in the outer buildings felt unsafe and uncomfortable room temp. during the SCE power shut off in 1/2025. Room temp. were freezing cold and there was no emergency
Official plan of correction
Executive Director state thatg since the SCE power outage, emergency lighting is placed on the outer buildings; and they are in the process of updating the facility emergency disaster plan. Submit copy of addendum to the facility Emergency Disaster Plan. lighting the exist, walkways and stairs.
Deadline recorded: Nov 17, 2025. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Nov 17, 2025
Deficiency Dismissed Type B 11/17/2025 Section Cited CCR 87468.1(a)(2)
Plan of correction recorded
Correction deadline recordedDeadline Nov 17, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(g)
- Regulation authority
- CCR
What the official deficiency says
87465(g) Incidental Medical and Dental Care. (g) The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including ... an apparent life-threatening medical crisis ... This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above, as staff failed to call 9-1-1 when R1 was experiencing chest pains and instead called R1’s responsible party, which poses an immediate health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: Hold an in-service training with staff, discussing the protocol as it pertains to contacting emergency services. Training must begin by 7/28/2023 and must conclude no later than 8/4/2023.
Deadline recorded: Jul 28, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 28, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87217(b)
- Regulation authority
- CCR
What the official deficiency says
87217(b) Safeguards for Resident Cash, Personal Property, and Valuables Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above as it related to R1's air mattress, which poses a potential personal rights risk to residents in care.
Official plan of correction
The Administrator has agreed to do the following: 1. Submit a Plan of Action, detailing how the facility will ensure that resident personal property is safeguarded. Submit plan to CCLD no later than POC due date of 6/10/2022.
Deadline recorded: Jun 10, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 10, 2022
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology