Incident reporting
Cited in 2 reports, with 2 deficiencies in total.
BROOKDALE OCEAN HOUSE
2107 OCEAN AVE, Santa Monica CA 90405
150 bedsLatest official report Sep 13, 2025Licensed
Additional info
- Telephone
- (310) 399-3227
- Licensee
- BLC OCEAN HOUSE LP
- Administrator
- HELEN LEE
- Contact
- HELEN LEE
- License first date
- Aug 18, 2005
- License effective date
- Aug 18, 2005
- District office
- EL SEGUNDO ASC · (424) 544-1075
- Regional office
- 11
- Clients served
- 935 - ELDERLY
Summary
The available records show 1 Type A and 8 Type B deficiencies for this facility.
- Most recent inspection
- Sep 13, 2025
- Most recent deficiency
- Sep 29, 2023
10 later reports, from Nov 2, 2023 through Sep 13, 2025, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 22 reports for this facility: 4 inspections, 18 complaint investigations, and 0 licensing or administrative records.
Those records contain 1 Type A and 8 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 9
- Type A deficiencies
- 1
- Type B deficiencies
- 8
- Substantiated complaints
- 6
- Repeated topics
- 1
Fewer than the typical 7
1 in the last 12 months
More than the typical 8
0 in the last 12 months
Fewer than the typical 3
0 in the last 12 months
More than the typical 5
0 in the last 12 months
More than the typical 3
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jul 3, 2025 · Control 11-AS-20250512120417
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(e)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3)To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money....This requirement is not met as evidenced by: Based on interview and records review, the licensee failed to ensure resident's personal rights due to staff person #1 mis- appropriating residents money from Resident V1 personal bank account. This poses a personal rights risk to residents in care
Official plan of correction
Administrator will provide LPA, per fax, staff meeting sign in sheet, regarding review of resident's personal rights - specifically abuse, or other actions of a punitive nature, such as withholding residents’ money, by 10/09/23. LPA fax number (323) 981-1781
Deadline recorded: Sep 29, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 29, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (a) (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence. Staff did not report a special incident report that resident 1 had fallen on 10/05/2022. The violation poses a potential health and safety risk to residents in care.
Official plan of correction
The facility should submit a written plan on Reporting Requirements to Community Care Licensing. By the POC due date of 09/25/2023
Deadline recorded: Sep 25, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 25, 2023
Correction not verified in available records
Complaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in all Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) to care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. Based on interviews and observation the Licensee did not ensure residents call
Official plan of correction
The Administrator will provide a written plan of action explaining what steps they are going to do to ensure residents call buttons are answered within a timely manner. buttons were answered within a timely manner. This possesses a potential Health and Safety risk to residents in care.
Deadline recorded: Sep 1, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 1, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303(a) Maintenance and Operation (a) The facility shall be clean, safe, sanitary, and in good repair at all times. Maintenance shall include profision of maintenance services and procedures for the safety and well-being of residents, employee and visitors. This was not met as evidence by: A hole in the bathroom ceiling (above the shower) had not been repaired and covered with a board due to a damaged water pipeline. The carpet was torn and worn out and a safety hazard LPA Martessa Brown's observations on 12/01/22.
Official plan of correction
RA Elizabeth Ceniceros observed the ceiling and " new " flooring in Resident #1's Room #704 during the subsequent visit. POC was cleared by visit on 07/27/23.
Deadline recorded: Aug 3, 2023. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Jul 27, 2023
Correction deadline recordedDeadline Aug 3, 2023
Complaint
Part of the complaint whose outcome is recorded on Aug 25, 2023 · Control 11-AS-20230614132722
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411(a) Personnel Requirements-General. Personnel shall at all times be sufficient in numbers and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by. Based on interviews, record review Licensee did not insure a sufficient number of competent staff. During 8 hours shift staff cannot assist all residents requiring assistance with daily needs. This possess potential Health & Safety risk to residents in care.
Official plan of correction
The Administrator will provide written plan of action explaining what steps they are going to do to retain sufficient number of qualified personnel to assist current population. POC must be completed by POC due date.
Deadline recorded: Jun 30, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 30, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on Interviews conducted, record review and observation. All residents and staff unanimously confirmed the allegation to be true and there is a history issues. A review of service request shows frequent service calls due to the elevator malfunction and washing machine issues. LPA observed one of the two elevators out of service, as well as two washing machines in need of service.
Official plan of correction
Facility will submit documentation from TK Elevator Corp verifying when the elevator and washing machine repairs will be completed by POC due date. Additionally, Facility will develop a plan to address how they will ensure the residents’ personal rights are not violated due to their inability to access the elevator. POC letters must be sent to LPA via email or fax by POC due date.
Deadline recorded: Apr 7, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 7, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidence by: Interviews conducted, record review and observation. All residents and staff unanimously confirmed the allegation to be true and the history of the issues. A review of service request shows frequent service calls due to the elevator malfunction. LPA observed elevator out of service.
Official plan of correction
Facility will have elevator(s) repaired by POC due date. Facility will develop a plan to address how they will ensure the residents’ personal rights are not violated due to their inability to access the elevator. POC must be sent to LPA via email or fax by POC due date.
Deadline recorded: Sep 9, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 9, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this report1 complaint has no published investigation report
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
- Oct 22, 2021 · Control 11-AS-20210315160314
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology