Staffing, personnel, and training
Cited in 3 reports, with 3 deficiencies in total.
PALACE OF JOY
6701 KURL WAY, Reseda CA 91335
6 bedsLatest official report Feb 18, 2026Licensed
Additional info
- Telephone
- (747) 265-6536
- Licensee
- PALACE OF JOY, INC.
- Administrator
- GRIGORYAN, MARINE
- Contact
- GRIGORYAN, MARINE
- License first date
- Nov 1, 2021
- License effective date
- Nov 1, 2021
- District office
- WOODLAND HILLS S.RO · (818) 596-4334
- Regional office
- 31
- Clients served
- 935 - ELDERLY
Summary
The available records show 10 Type A and 16 Type B deficiencies for this facility.
- Most recent inspection
- Nov 17, 2025
- Most recent deficiency
- Dec 23, 2025
2 later reports, from Feb 10, 2026 through Feb 18, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 1,564 Los Angeles County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 17 reports for this facility: 6 inspections, 10 complaint investigations, and 1 licensing or administrative record.
Those records contain 10 Type A and 16 Type B deficiencies.
5 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 6
- Recorded deficiencies
- 26
- Type A deficiencies
- 10
- Type B deficiencies
- 16
- Substantiated complaints
- 6
- Repeated topics
- 2
More than the typical 4
1 in the last 12 months
Well above the typical 1
7 in the last 12 months
Most this size have none
2 in the last 12 months
Most this size have none
5 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Medication handling and storage
Cited in 2 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(d)(3)
- Regulation authority
- CCR
What the official deficiency says
87411-Personnel Requirements General-(d)(3)Skill and knowledge required to provide necessary resident care and supervision, including the ability to communicate with residents.,.This requirement is not met as evidenced by: Based on LPA Ngo-Castaneda’s interviews and observation, the administrator does not have staff available to communicate with residents to provide care which poses a potential risk to the residents in care.
Official plan of correction
The Administrator agreed to have at least one English-speaking staff on each shift. The administrator will monitor staff schedules and resident interactions weekly to ensure compliance. Currently the Administrator has one staff on each shift who speaks English. POC cleared during today's visit.
Deadline recorded: Dec 30, 2025. A deadline is not proof that correction was completed.
Official record says corrected or clearedOn or before Dec 23, 2025
Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2025
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations5 substantiated · 0 unsubstantiated · 0 unfounded · 4 cited
Hazardous items and storageType A
- Official classification
- Type A
- Official code
- 87309(a)
- Regulation authority
- CCR
What the official deficiency says
87309 Storage Space and Access: (a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects..... pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Based on the credible witness and LPA's observation, the licensee did not comply with the section cited above in by leaving a lighter, a knife, and cleaning solutions accessible to residents in care which poses/posed an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator will properly train staff to keep cleaning agents and chemicals inaccessible to residents and proof of training will be sent to LPA by the POC due date.
Deadline recorded: Mar 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 28, 2025
Correction not verified in available records
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical & Dental Care (h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe & locked place… This requirement is not met as evidenced by: Based on the credible witness and LPA's observation, the licensee did not comply with the section cited above in by leaving medications unlocked and accessible to residents in care which poses/posed an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to schedule vendorized training for all staff by 03/28/25 and submit to CCL the vendor information and scheduled date of training. Training certifications to be submitted to CCL upon completion.
Deadline recorded: Mar 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 28, 2025
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(28)
- Regulation authority
- CCR
What the official deficiency says
87555(b)(28) General Food Service Requirements All food shall be protected against contamination. Contaminated food shall be discarded immediately upon discovery. This requirement is not met as evidenced by: Based credible witness and LPA's observations the Licensee did not comply by having old/rotten perishable foods and expired milk in the refrigerator which poses a potential health and safety risk to the residents in care.
Official plan of correction
The Administrator has agreed to remove and discard the rotten foods from the refrigerator. This part of the plan of correction met. Train all staff on food service and discarding rotten foods. Submit to CCL the staff sign in sheet and training material.
Deadline recorded: Apr 3, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 3, 2025
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(15)
- Regulation authority
- CCR
What the official deficiency says
General Food Service Requirements: The following food service requirements shall apply: 15) All persons engaged in food preparation and service shall observe personal hygiene and food services... ...which protect the food from contamination. This requirement is not met as evidence by Based on credible witness and LPA's observations the licensee did not comply with the section cited above by not properly securing the peanut butter jar and an ice cream tub which poses a potential health and safety risk to the persons in care.
Official plan of correction
Administrator will have in service training for current and new staff regarding this section 87555. Copy of in service training will be submitted to LPA.
Deadline recorded: Apr 3, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 3, 2025
Correction not verified in available records
Complaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on LPA observation during physical plant tour, the licensee failed to ensure that the facility is in good repair which poses a potential health and safety risk to the residents in care.
Official plan of correction
The administrator agreed to have the ceiling repaired immediately and will submit proof of repair on or before the POC date.
Deadline recorded: May 31, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 31, 2023
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Aug 9, 2023 · Control 31-AS-20230428164713
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(10)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities (a) residents in…shall have all of the following personal rights: ... The licensee shall post the telephone numbers and addresses for the local offices of the … Ombudsman This requirement was not met as evidenced by: Based on observations, interviews the licensee did not comply with the section cited above by not having the Obudsman poster posted from middle of March 2023 until April 10th, 2023, which posed apontiential health, safety, or Personal rights risk to persons in care.
Official plan of correction
Upon arrival LPA observed Ombudsman poster by the main entryway. Deficiency cleared during the visit.
Deadline recorded: May 12, 2023. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated May 5, 2023
Correction deadline recordedDeadline May 12, 2023
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 87113
- Regulation authority
- CCR
What the official deficiency says
Posting requirements: The license shall be posted in a prominent location in the licensed facility accessible to public view. This requirement was not met as evidenced by Based on observations made by LPA, during today's visit, the licensee did not comply with the section cited above. LPA did not observe license issued by the Department of Social Services being posted by the main entry door, which poses a potential health, safety risk to persons in care.
Official plan of correction
Administrator agreed to post the facility license issued by the Department of Social Services by the entryway and proof of picture will be submitted to LPA by POC date.
Deadline recorded: May 12, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 12, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(c)
- Regulation authority
- CCR
What the official deficiency says
87507 Admissions Agreement (c) Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident’s representative if any and the licensee…no later than seven days following admissions. This requirement was not met as evidenced by: Based on LPA's interviews of the resident, resident's famly member and Administrator, the Admissions Agreement was not signed by the resident and a payment of $2,500.00 was received by facility staff when R1 moved into the facility.
Official plan of correction
Administrator will send a refund check to the Resident and send a copy of the refund check to LPA Spaeth via email..
Deadline recorded: Mar 20, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 20, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.651
- Regulation authority
- HSC
What the official deficiency says
§1569.651 Preadmission fee (g) If the applicant decides not to enter the facility prior to the facility’s completion of a preadmission appraisal or if the facility fails to provide full written disclosure of the preadmission fee charges and refund conditions, the applicant shall be entitled to a refund of 100 percent of the preadmission fee. Based on interviews, the licensee did not comply with the section cited above in 1 out of 1 preadmission fees which poses a potential risk to the Heatlh, Safety, or Personal Rights of persons in care.
Official plan of correction
Licensee refunded P1's money during visit. POC cleared.
Deadline recorded: Dec 9, 2022. A deadline is not proof that correction was completed.
Official record says corrected or clearedOn or before Nov 9, 2022
Correction deadline recordedDeadline Dec 9, 2022
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology