Facility condition and maintenance
Cited in 4 reports, with 5 deficiencies in total.
BAY TOWERS AT BIXBY KNOLLS
3747 ATLANTIC AVENUE, Long Beach CA 90807
65 bedsLatest official report Aug 11, 2026Licensed
Additional info
- Telephone
- (562) 426-6123
- Licensee
- ATLANTIC AVE HOLDINGS LLC;CA SR LVG MGMT LLC
- Administrator
- MCDONALD, DON
- Contact
- MCDONALD, DON
- License first date
- Sep 5, 2023
- License effective date
- Sep 5, 2023
- District office
- EL SEGUNDO ASC · (424) 544-1075
- Regional office
- 11
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 14 Type B deficiencies for this facility.
- Most recent inspection
- Aug 11, 2026
- Most recent deficiency
- Aug 11, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 18 reports for this facility: 7 inspections, 8 complaint investigations, and 3 licensing or administrative records.
Those records contain 0 Type A and 14 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 14
- Type A deficiencies
- 0
- Type B deficiencies
- 14
- Substantiated complaints
- 3
- Repeated topics
- 2
About the same as most this size
2 in the last 12 months
More than the typical 8
11 in the last 12 months
Fewer than the typical 3
0 in the last 12 months
Well above the typical 5
11 in the last 12 months
About the same as most this size
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Incident reporting
Cited in 3 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This requirement was not met as evidence by: Based on interviews conducted and observations the licensee did not comply with the section above by not having hot water temperatures measuring 105 to 120 degrees F which poses/posed an immediate health or personal rights risk to persons in care.
Official plan of correction
The Executive Director has agreed to maintain the boilers/pumps in good repair and create a plan to maintain hot water temperatures between 105 to 120 degrees F. Email plan to Socorro.Leandro@dss.ca.gov The department will have to come back and check hot water temperatures and then clear POC.
Deadline recorded: Sep 1, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 1, 2026
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidence by: Based on observations, interviews, and records reviewed the licensee did not comply with the section cited above by not having the facility safe, sanitary, and in good repair at all times which poses/posed an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
The Executive Director has agreed to fix the leak in room 601 and the dining room; fix and maintain the HVAC and boilers/pipes/pumps in good repair; and provide maintenance to the elevators. Email pictures, invoices, and plan to Socorro.Leandro@dss.ca.gov
Deadline recorded: Sep 1, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 1, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Licensing and administrationType B
- Official classification
- Type B
- Official code
- 1569.655(a)
- Regulation authority
- HSC
What the official deficiency says
§1569.655(a) Increase in fee rates for elderly residents; 90 days’ written notice standing amount of reasons for increase…(a) If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than 60 days' prior written notice..... This requirement is not met as evidenced by: Based on interviews conducted and records reviewed, the licensee failed to give R1s responsible party/legally responsible person as observed in the admissions agreement, 90 days’ notice of a rate increase. This posed potential personal rights and safety risk to residents in care.
Official plan of correction
Licensee shall review the Health and Safety Code 1569.655(a) regarding rate increases and rescind the rate increase notice dated 12/30/2024 and the 30-day termination notice with an effective date of 12/01/2025. Licensee may re-issue a correct rate increase notice to the responsible party that is in-compliance with Health and Safety Code1569.655(a) Confirmation of all items will be submitted to CCLD by the POC due date of 11/14/25 to LPA Perry Scott’s email at perry.scott@dss.ca.gov to avoid monetary penalties.
Deadline recorded: Nov 14, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 14, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation: Water supplies and plumbing fixtures shall be maintained as follows: Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature...attain a temperature of not less than 105 degrees F (41 degrees C) and not more than 120-degree F (49 degree C). This requirement is not met as evidenced by: based on interviews, and records review the facility failed to ensure that 1 of the 2 water boilers were in good repair which Poses a potential health, safety, or personal rights risk to a person in care.
Official plan of correction
Licensee and Executive Director will always adhere to Title 22. As plan of correction booster will be placed in building B to ensure water is always between 105 degrees F- and not more than 120 degrees F.. Plan to be submitted to LPA by POC due date 6/24/25.
Deadline recorded: Jun 24, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 24, 2025
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Jun 18, 2025 · Control 11-AS-20250616142252
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation: Water supplies and plumbing fixtures shall be maintained as follows: Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature...attain a temperature of not less than 105 degrees F (41 degree C) and not more than 120-degree F (49 degree C). This requirement is not met as evidenced by: based on interviews, and records review the facility failed to ensure that 1 of the 2 water boilers were in good repair which poses an immediate health and safety risk to all residents in care.
Official plan of correction
Licensee and Executive Director will always adhere to Title 22. As plan of correction booster will be placed in building B to ensure water is always between 105 degrees F- and not more than 120 degrees F.. Plan to be submitted to LPA by POC due date 6/23/25.
Deadline recorded: Jun 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 23, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology