Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
TURNING POINT QUALITY CARE
15903 CLEAR SPRING DRIVE, La Mirada CA 90638
6 bedsLatest official report May 7, 2026Licensed
Additional info
- Telephone
- (562) 943-7900
- Licensee
- TURNING POINT QUALITY CARE, INC.
- Administrator
- WILMA CARSTENSEN
- Contact
- WILMA CARSTENSEN
- License first date
- May 8, 2006
- License effective date
- May 8, 2006
- District office
- MONTEREY PARK ASC · (323) 980-4934
- Regional office
- 28
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 3 Type A and 6 Type B deficiencies for this facility.
- Most recent inspection
- May 7, 2026
- Most recent deficiency
- May 7, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 1,564 Los Angeles County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 7 reports for this facility: 6 inspections, 1 complaint investigation, and 0 licensing or administrative records.
Those records contain 3 Type A and 6 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 6
- Recorded deficiencies
- 9
- Type A deficiencies
- 3
- Type B deficiencies
- 6
- Substantiated complaints
- 0
- Repeated topics
- 1
More than the typical 4
1 in the last 12 months
Well above the typical 1
3 in the last 12 months
Most this size have none
1 in the last 12 months
Most this size have none
2 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in 5 out of 5 residents, because the restroom in the hallway reached 125.7 degrees Fahrenheit, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/08/2026 Plan of Correction Administrator is to ensure that the hot water temperature remains within 105 - 120 degrees Fahrenheit at all times. Administrator shall adjust the water temperature and email a water log demonstrating that the water is within range to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. This requirement is not met as evidenced by: Deficient Practice Statement Based on interivew and record review, the licensee did not comply with the section cited above in 1 out of 6 residents, because Resident #1 passed away on 4/27/2026, however LPA has not received a death report from the facility, which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/29/2026 Plan of Correction Administrator is to ensure that incident reports are submitted to the licensing agency within the appropriate timeframe. Administrator shall ax the incident report for Resident #1 to LPA and provide a plan on how the facility will meet reproting requirement by the POC due date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 1569.625(b)(2)
- Regulation authority
- HSC
What the official deficiency says
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 5 out of 5 residents, because Staff #2 did not have their annual retraining on topics related to dementia care, hospice care, postural supports, and restricted health conditions documented, which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/29/2026 Plan of Correction Administrator is to ensure that staff retraining on required topics is documented and on file at all times. Administrator is to conduct the training, document the training including topics covered, and email the training to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87608(a)(5)(A)
- Regulation authority
- CCR
What the official deficiency says
(A) A bed rail that extends from the head half the length of the bed and used only for assistance with mobility shall be allowed. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above in 2 out of 5 residents, as Resident #3 and #4 both have half bed rails without a physician's order on file, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/31/2025 Plan of Correction Administrator is to ensure that physician's orders are kept on file for residents that have bed rails at all times. Administrator is to either obtain a physician's order for the bed rails or remove them if unnecessary and email LPA the plan for both residents by the POC due date.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87458(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Prior to a person's acceptance as a resident, the licensee shall obtain documentation of a medical assessment, signed by a licensed medical professional acting within the scope of their practice and made within the last year, to be kept in the resident's record. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 1 out of 5 residents, as Resident #1 did not have a physician's report on file, which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/27/2025 Plan of Correction Administrator is to ensure that medical assessments are kept on file for all the residents at all times. Administrator is to obtaint he physician's report for resident #1 and email it to the LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated, in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, the updated pre-admission appraisal shall be referred to as the reappraisal. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 1 out of 5 residents, because resident #2 has not had a reappraisal conducted within the past year, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/20/2025 Plan of Correction Administrator is to ensure that a reappraisal of all residents are conducted at least once per year. Administrator is to perform a reappraisal of resident #2 and email the reappraisal to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 1569.625(b)(2)
- Regulation authority
- HSC
What the official deficiency says
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 4 out of 4 staff members, as there was no documentation of their annual retraining on Dementia Care, hospice care, restricted health conditions, and postural supports, which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/03/2024 Plan of Correction Administrator is to ensure that dates on which annual retraining is conducted on required topics is documented. Administrator is to email LPA a plan of how they will ensure that staff retraining will be documented properly moving forward.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.618(c)(3)
- Regulation authority
- HSC
What the official deficiency says
(c) The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as (3) of (3) staff files observed did not have active First Aid/CPR cerification which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/21/2023 Plan of Correction Administrator to schedule First Aid/ CPR training for staff and notify Licensing of scheduled date by POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(f)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirement-General (f)All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, LPA obseved Staff#2 (S2) does not have a health screening on file and she's been worked the facility for a year already.
Official plan of correction
POC Due Date: 04/04/2022 Plan of Correction Administrator ensure each staff will be in good health and physically and mentally capable of perform assigned tasks and shall be verified by a health screening. Administrator will send the copy of health screening for S2 to LPA by POC due date.
Plan of correction recorded
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology