ROYAL PALMS

20548 GERMAIN STREET, Chatsworth CA 91311

Facility 197607361 · RESIDENTIAL CARE ELDERLY (740)

6 bedsLatest official report Jun 30, 2026Licensed

Additional info
Licensee
JJ PALMS, INC.
Administrator
NATALIE MALLON
Contact
NATALIE MALLON
License first date
May 8, 2008
License effective date
May 8, 2008
District office
WOODLAND HILLS S.RO · (818) 596-4334
Regional office
31
Clients served
935 - ELDERLY

Summary

The available records show 5 Type A deficiencies for this facility.

Most recent inspection
Jun 3, 2026
Most recent deficiency
Jun 3, 2026

1 later report, on Jun 30, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 1,564 Los Angeles County facilities licensed for 6 or fewer beds.

In the available public five-year record, CCLD published 12 reports for this facility: 4 inspections, 8 complaint investigations, and 0 licensing or administrative records.

Those records contain 5 Type A and 0 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
4

About the same as most this size

1 in the last 12 months

Recorded deficiencies
5

More than the typical 1

4 in the last 12 months

Type A deficiencies
5

Most this size have none

4 in the last 12 months

Type B deficiencies
0

Most this size also have none

0 in the last 12 months

Substantiated complaints
1

Most this size have none

1 in the last 12 months

Repeated topics
0

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

No topic repeats in the last 36 months

No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(6)
Regulation authority
CCR

What the official deficiency says

Incidental Medical and Dental Care: (a) ...Each facility must be in compliance with the following: (6) When requested by the prescribing physician... a record of dosages of medications which are centrally stored shall be maintained by the facility. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by failing to obtain Dr's order for R1's L-Tryptophan medication and properly documenting on CSMDR for accountability. This poses an immediate health and safety risk to residents in care.

Official plan of correction

Administrator agreed to schedule vendorized training for all staff and submit to CCL the vendor information and scheduled date of training. Training certifications to be submitted to CCL upon completion

Deadline recorded: Jun 5, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 5, 2026
Correction not verified in available records
View official report
Resident rightsType A
Official classification
Type A
Official code
87468.2(a)(6)
Regulation authority
CCR

What the official deficiency says

Additional Personal Rights of Residents in Privately Operated Facilities: (a) In addition to the rights... the following personal rights: (6) To make choices concerning their daily lives in the facility. This requirement is not met as evidenced by: Based on interviews, LPAs/witness observation, licensee did not comply with the section cited above by allowing the staff to confined R1 in their room by placing a child-proof lock on a door knob. This poses an immediate health and safety risk to residents in care.

Official plan of correction

R1’s care plan will be updated to ensure behavior support strategies comply with Title 22. Administrator agreed to retrain all staff on resident personal rights and proper redirection techniques. Proof of training will be submitted to LPA by POC date.

Deadline recorded: Jun 5, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 5, 2026
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Fire safety and emergency preparednessType A
Official classification
Type A
Official code
87202(a)(2)
Regulation authority
CCR

What the official deficiency says

Fire Clearance: (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department...., or the State Fire Marshal. Prior to accepting ...: (2) Bedridden persons. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by accepting a bedridden resident (R2) without having a proper fire clearance, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee must submit LIC200 along with the facility sketch or re-locate R2 by POC date and provide relocation information to LPA. This is zero tolerance and an immediate civil penalty of $500.00 will be assessed.

Deadline recorded: Jun 5, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 5, 2026
Correction not verified in available records
View official report
Dementia careType A
Official classification
Type A
Official code
87705(f)(1)
Regulation authority
CCR

What the official deficiency says

87705-Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s). This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by one knife, one pair of scissors, two Lysol disinfectant sprays, one container of disinfectant wipes, and laundry

Official plan of correction

Administrator agreed to provide in service training to their staff and provide LPA with a proof by the due date. detergent being unlocked and accessible to residents, which poses an immediate health and safety risk to persons in care.

Deadline recorded: Jun 5, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 5, 2026
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Sep 29, 2023 · Control 31-AS-20230824085032

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Not classified in the sourceType A
Official classification
Type A
Official code
Not listed
Regulation authority
Not listed

What the official deficiency says

87705(f(2)Care of Persons with Dementia: Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants. This requirement is not met as evidenced by: Based on observation, licensee failed to ensure that cleaning chemicals were properly stored and inaccessible to residents, which is an immediate health and safety risk to residents in care.

Deadline recorded: Apr 6, 2022. A deadline is not proof that correction was completed.

Correction deadline recordedDeadline Apr 6, 2022
Correction not verified in available records
View official report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology