Medical and dental care
Cited in 3 reports, with 3 deficiencies in total.
ARCADIA GARDENS RETIREMENT HOTEL
720 W. CAMINO REAL, Arcadia CA 91007
200 bedsLatest official report Jul 27, 2026Licensed
Additional info
- Telephone
- (626) 574-8571
- Licensee
- ARCADIA GARDENS MANAGEMENT CORP.
- Administrator
- PAMELA PARSONS
- Contact
- PAMELA PARSONS
- License first date
- Mar 14, 2005
- License effective date
- Mar 14, 2005
- District office
- MONTEREY PARK ASC · (323) 980-4934
- Regional office
- 28
- Clients served
- 935 - ELDERLY
Summary
The available records show 7 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Feb 10, 2026
- Most recent deficiency
- Jun 6, 2026
1 later report, on Jul 27, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 43 reports for this facility: 7 inspections, 36 complaint investigations, and 0 licensing or administrative records.
Those records contain 7 Type A and 7 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 14
- Type A deficiencies
- 7
- Type B deficiencies
- 7
- Substantiated complaints
- 4
- Repeated topics
- 3
About the same as most this size
1 in the last 12 months
More than the typical 8
1 in the last 12 months
More than the typical 3
1 in the last 12 months
More than the typical 5
0 in the last 12 months
More than the typical 3
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Resident rights
Cited in 2 reports, with 3 deficiencies in total.
Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility.The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: The licensee shall assist residents with self administered medications as needed. This requirement is not met as evidenced by Resident R1 being administered incorrectly R2's medication which poses an immediate health and safety risk to residents in care.
Official plan of correction
The licensee shall conduct medication training regarding medication administration and how to ensure medications are dispensed to the correct resident at all times. Training date to be submitted by POC due date and a signed log of those who attended once completed. Training was conducted on 12/29/25 Proper Medication Administration 1/3/26 Communication and Confidentiality and Proper Procedures. Deficiency cleared.
Deadline recorded: Jun 7, 2026. A deadline is not proof that correction was completed.
Official record says corrected or clearedOn or before Jun 6, 2026
Plan of correction recorded
Correction deadline recordedDeadline Jun 7, 2026
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(E)(1)(a)
- Regulation authority
- CCR
What the official deficiency says
87507-Admissions agreement. (E) Preadmission fees shall be refunded according to the following conditions: 1. A 100 percent refund of a preadmission fee shall be provided to an applicant or the applicant’s representative if: a.The applicant decides not to enter the facility prior to the facility completing a preadmission appraisal as defined in Section 87457. This requirement was not met by: the facility failed to refund advanced deposit to resident within fifteen days as wriiten in the admission agreement.
Official plan of correction
Facility to provide LPA with proof of refund. Administrator to provide a signed statement understanding of the company refund policy. Send to LPA by 8/19/2025.
Deadline recorded: Aug 5, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 5, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 6 cited · investigated over 2 visits
Admission, assessment, and evictionType A
- Official classification
- Type A
- Official code
- 87463(a)(3)
- Regulation authority
- CCR
What the official deficiency says
Reappraisals (a)(3) Any illness, injury, trauma, or change in the health care needs of the resident that results in a circumstance or condition specified in Sections 87455(c) or 87615, Prohibited Health Conditions. This requirement was not met by evidence of: Based on record review & staff interviews, the licensee did not (1) comply with the section cited above; (2) document or update resident#1's Plan of Care; (3) provide care by medical professional to resident#1 who had unstageable pressure injuries, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct staff training on regulation 87463 and resident care plan. Licensee agrees to submit a written statement of how this deficiency will be corrected by 06/10/24. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 06/10/24.
Deadline recorded: Jun 10, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 10, 2024
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care (a)(1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement was not met by evidence of: Based on interviews and record reviews, Administrator failed to seek timely medical attention for resident#1 when resident sustained pressure injuries, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct staff training on regulation 87465, provide proper medical care which includes pressure injuries for residents as required. Licensee agrees to submit a written statement of how this deficiency will be corrected by 06/10/24. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 06/10/24.
Deadline recorded: Jun 10, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 10, 2024
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities(a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met by evidence of: Based on interviews and record reviews, Administrator failed to provide proper care, supervisions and services to meet resident#1’s care needs who had pressure injuries and changed in condition, which poses a potential health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to submit a written plan on how this deficiency will be corrected by 06/14/24.
Deadline recorded: Jun 14, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 14, 2024
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(8)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities (a)(8) To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. This requirement was not met by evidence of: Based on interviews and record reviews, Administrator failed to inform and notify resident#1's authorized representative of change in condition, which poses a potential health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct in service training to staff on regulation 87468.1 and how to properly inform residents and their authorized representatives of residents' change in condition. Licensee agrees to submit a written statement on how this deficiency will be corrected by 06/14/24. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 06/14/24.
Deadline recorded: Jun 14, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 14, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jun 7, 2024 · Control 28-AS-20210302095454
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87631(a)(3)(B)
- Regulation authority
- CCR
What the official deficiency says
87631 Healing Wounds (a)(3)(B) All aspects of care performed by the medical professional and facility staff shall be documented in the resident's file. This requirement was not met as evidenced by: Based on record review & staff interviews, the licensee did not (1) comply comply with the section cited above; (2) document or update resident#1's Plan of Care; (3) provide care by medical professional to resident#1 who had unstageable pressure injuries, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct staff training on regulation 87631 and resident care plan. Licensee agrees to submit a written statement of how this deficiency will be corrected by 12/15/23. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 1/3/23.
Deadline recorded: Dec 16, 2023. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Dec 16, 2023
Deficiency Dismissed Type A 12/16/2023 Section Cited CCR 87631(a)(3)(B)
Plan of correction recorded
Correction deadline recordedDeadline Dec 16, 2023
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (a)(1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement was not met by evidence of Based on interviews and record reviews, Administrator failed to seek timely medical attention for resident#1 when resident sustained pressure injuries, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct staff training on regulation 87465, provide proper medical care which includes pressure injuries for residents as required. Licensee agrees to submit a written statement of how this deficiency will be corrected by 12/15/23. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 1/3/23.
Deadline recorded: Dec 16, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 16, 2023
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(8)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities. (a)(8) To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. This requirement was not met by evidence of: Based on interviews and record reviews, Administrator failed to notify resident#1's authorized representative of change in condition, which poses a potential health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee/ Administrator agrees to conduct in service training to staff on regulation 87468.1 and how to properly inform residents and their authorized representatives of residents' change in condition. Licensee agrees to submit a written statement on how this deficiency will be corrected by 12/21/23. Additionally, Licensee will submit proof of staff training which includes staff signatures and dates by 1/3/23.
Deadline recorded: Dec 21, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 21, 2023
Correction not verified in available records
Administrator qualificationsType B
- Official classification
- Type B
- Official code
- 87405(d)(1)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties (d)(1) Knowledge of the requirements for providing care and supervision appropriate to the residents. This requirement was not met by evidence of: Based on interviews and record reviews, Administrator failed to provide proper care to resident#1who had pressure injuries and changed in condition, which poses a potential health, safety, or personal rights risk to persons in care.
Official plan of correction
Administrator agrees to submit a written plan on how this deficiency will be corrected by 12/21/23.
Deadline recorded: Dec 21, 2023. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Dec 21, 2023
Deficiency Dismissed Type B 12/21/2023 Section Cited CCR 87405(d)(1)
Plan of correction recorded
Correction deadline recordedDeadline Dec 21, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(11)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement is not met as evidenced by: Based on interviews conducted and file review licensee failed to have Individual # 1 be permitted to visit which causes an Immediate Health and Safety Risk to Residents in care.
Official plan of correction
Facility to submit by POC due date to licensing self-certification that facility will allow Individual # 1 and all visitors to visit during reasonable hours
Deadline recorded: Nov 10, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 10, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Nov 22, 2022 · Control 28-AS-20220802163705
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(11)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement is not met as evidenced by: Based on interviews conducted and file review licensee failed to have Individual # 1 be permitted to visit which causes an Immediate Health and Safety Risk to Residents in care.
Official plan of correction
Facility to submit by POC due date to licensing self-certification that facility will allow Individual # 1 and all visitors to visit during reasonable hours
Deadline recorded: Nov 10, 2022. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Nov 10, 2022
Deficiency Dismissed Type A 11/10/2022 Section Cited CCR 87468.1(a)(11)
Plan of correction recorded
Correction deadline recordedDeadline Nov 10, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Sep 7, 2023 · Control 28-AS-20211004122114
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Mar 14, 2023 · Control 28-AS-20201223122514
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Mar 14, 2023 · Control 28-AS-20201218152356
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Apr 22, 2022 · Control 28-AS-20211025125712
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Dec 11, 2021 · Control 28-AS-20210721121808
No deficiencies recorded in this reportComplaint
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by; On 8/14/19, During a walk through of resident rooms between the hours of 9:35AM - 10:15AM, the Assistant Administrator tested the call light button in the following resident rooms with LPA present and the call light button was observed to be inoperable as there was no light or sound on the intercom and no response from staff; Rooms 153E, 155E, 159E, 157E, 156E, 158E and 160E.
Official plan of correction
According to Licensee Representative / David Chirikian, a new call light system will be installed in rooms 153E, 155E, 159E, 157E, 156E, 158E and 160E by the end of today (8/14/19). In the mean time, there is one (1) staff monitoring the E section of the building from 7AM - 10PM (basement level) and will continue to monitor until the new call light system has been installed and is operable. Licensee will self certify to CCL once installation has been completed of the new call light system in the E section of the building by the POC due date.
Deadline recorded: Aug 15, 2019. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 15, 2019
Correction not verified in available records
1 complaint has no published investigation report
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
- May 18, 2022 · Control 28-AS-20210514114040
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology