Resident rights
Cited in 4 reports, with 4 deficiencies in total.
5217 CHESEBRO RD, Agoura Hills CA 91301
185 bedsLatest official report Aug 11, 2026Licensed
The available records show 23 Type A and 16 Type B deficiencies for this facility.
1 later report, on Aug 11, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 48 reports for this facility: 20 inspections, 28 complaint investigations, and 0 licensing or administrative records.
Those records contain 23 Type A and 16 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 7
6 in the last 12 months
Well above the typical 8
5 in the last 12 months
Well above the typical 3
1 in the last 12 months
Well above the typical 5
4 in the last 12 months
Well above the typical 3
1 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 4 reports, with 4 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87625 Managed Incontinence (b)…Requirements for Allowable Health Conditions, the licensee shall be responsible...:(3) Ensuring that incontinent residents are kept clean and dry and that the facility... This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above, as facility staff failed to ensure that R1 was kept clesn and dry, which posed an immediate health and safety risk to residents in care.
ED conducted a in-service training with caregivers regarding R1's needs, refusals and incontinent frequently checks.
Deadline recorded: Oct 30, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.2(a)(4)residents…shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidence by: Based on interviews, andrecords review, the licensee did not comply with the section cited above as Staff did not respond to residents calls for assistance in a timely manner, which poses a potential health and safety risk to residents in care.
Licensee will submit a plan on how they will ensure residents pendant calls are answered in a timely manner. Licensee will provide plan to LPA via email by COB 2/28/2025. If training will be held, licensee will submit proof of training.
Deadline recorded: Feb 28, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility...(4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above. Staff did not dispense prescribed medication to three residents during an evacuation which posed an potential health and safety risk to residents in care.
Licensee will schedule medication training for all med-techs that includes medication distribution during an evacuation and submit proof to CCLD no later than POC due date.
Deadline recorded: Feb 3, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.2(a)(4)residents…shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidence by: Based on interviews,records review, and observation the licensee did not comply with the section cited above as Staff did not respond to residents calls for assistance in a timely manner, which poses a potential health and safety risk to residents in care.
Business Office Manager agreed to have an in service with all staff regarding how to respond resident calls in a timely manner and will also develop a plan to ensure that pendant calls are answered in a timely manner. Will submit proof of inservice and plan to CCL by 12/26/2024.
Deadline recorded: Dec 26, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87608(a)(5)(A) (a)Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions. (5)Under no circumstances shall postural supports include tying, depriving, or limiting the use of a resident's hands or feet. (A) A bed rail that extends from the head half the length of the bed and used only for assistance with mobility shall be allowed. This requirement is not met as evidenced by: Based on observation and record review, the licensee did not comply with the section cited above as R1’s half bed rails were removed, which poses a potential health and safety risk to persons in care.
Administrator agreed bedrails will beput back on as of 08/14/2024 and provide a 30 day notice abou the bedrail policy to residents responsible parties and submit documentation to CCL by POC due date.
Deadline recorded: Aug 19, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited
(a) Each licensee shall furnish to the licensing agency such reports as the Department...written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below... ...This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. This requirement was not met as evidenced by:
The Licensee has agreed to review regulation 87211 and submit a statement of understanding to CCL no later than 12/29/2023. Based on interview and record review, the licensee failed to comply with the section above as the licensee failed to submit a written report to the appropriate agencies regarding the alleged abuse between S3 and R1 which is a potential health and safety risk to residents in care.
Deadline recorded: Dec 29, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet residents’ needs. This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above as interviews revealed there are times when only two caregivers are on duty in the memory care with 28 residents which poses a potential health and safety risk for residents in care.
The Licensee has agreed to review regulation 87411 and submit a statement of understanding to CCL no later than 12/29/2023.
Deadline recorded: Dec 22, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 10 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
87466 Observation of the Resident The licensee shall ensure that residents are regularly observed for changes in physical, mental,...such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement is not met as evidenced by: Based on interview and record review, the licensee failed to comply with the section cited above as R1's responsible party was not notified of a change of condition timely which poses a potential health and safety risk to R1 in care.
The Administrator shall submit a plan of correction on how they will ensure the deficiency does not occur again. Plan of correction to be submitted to CCL by 07/21/2023.
Deadline recorded: Jul 21, 2023. A deadline is not proof that correction was completed.
87411 Personnel Requirements - General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by: Based on interviews and record review, the licensee failed to comply with the section cited above as insufficient staffing resulted in residents getting their medications late which poses a potential health and safety risk to residents in care.
The Administrator shall submit a plan of correction on how they will ensure the deficiency does not occur again. Plan of correction to be submitted to CCL by 07/21/2023.
Deadline recorded: Jul 21, 2023. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on record review and interviews, the licensee failed to comply with the section cited above, as S1 had multiple reported inappropriate interactions with R1, R2, R3, R4, R5, R6, and R7 which poses an immediate health, safety, and personal rights risk to residents in care.
S1 was terminated from employment. The current administrator shall ensure all staff receive training pertaining to W & I Code Section 15630 and mandated reporting and submit proof to CCL by 10/04/2022. The Administrator also stated moving forward, any male caregivers will have a witness with them when providing ADL care for female residents. The Administrator will put this in writing and submit to CCL by 10/04/2022.
Deadline recorded: Oct 4, 2022. A deadline is not proof that correction was completed.
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Mar 8, 2022 · Control 29-AS-20210308144820
87465(a)(5) Incidental Medical and Dental Care. The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above, as residents did not receive the evening dosage of medication on 11/28/2021, which poses an immediate health and safety risk to residents in care.
The Administrator agreed to do the following: 1. The staff in question was let go, and no longer works at the community. 2. An in-service was held with medication technicians. Sign-in sheet and appropriate documents to be submitted 12/07/2021
Deadline recorded: Dec 7, 2021. A deadline is not proof that correction was completed.
87211 Reporting Requirements (a) (1) (A-D) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below...... This requirement is not met as evidenced by: Based on record review and interview, the licensee failed to comply with the section cited above as the facility failed to submit written reports as required, which poses a potential health and safety risk to residents in care.
The Administrator shall review Regulation 87211 and submit a written memo of understanding of the regulation to CCL by 12/07/2021
Deadline recorded: Dec 7, 2021. A deadline is not proof that correction was completed.
87465(a)(5) Incidental Medical and Dental Care. The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above, as residents were not receiving medication timely and recently the residents did not receive evening medications on 11/28/2021, which poses an immediate health and safety risk to residents in care.
The Administrator agreed to do the following: 1. The staff in question was let go, and no longer works at the community. 2. An in-service was held with medication technicians. Sign-in sheet and appropriate documents to be submitted 12/07/2021
Deadline recorded: Dec 7, 2021. A deadline is not proof that correction was completed.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
87411(a) Personnel Requirements – General. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by: Based on interview and records review, the licensee did not comply with the section cited above, as the facility is experiencing staffing challenges, which poses an immediate health and safety risk to residents in care.
Licensee has agreed to do the following: 1. Submit a staffing plan, demonstrating how staff numbers will be sufficient to meet the needs of all residents. Plan should also detail how the facility will appropriately assist with residents whom require two staff assistance. Submit Plan by 10/06/2021, end of day
Deadline recorded: Oct 6, 2021. A deadline is not proof that correction was completed.
87411(a) Personnel Requirements – General. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by: Based on interview and records review, the licensee did not comply with the section cited above, as the facility is experiencing staffing challenges, which poses an immediate health and safety risk to residents in care.
Licensee has agreed to do the following: 1. Submit a staffing plan, demonstrating how staff numbers will be sufficient to meet the needs of all residents. Plan should also detail how the facility will appropriately assist with residents whom require two staff assistance. Submit Plan by 10/06/2021, end of day
Deadline recorded: Oct 6, 2021. A deadline is not proof that correction was completed.
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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