Resident rights
Cited in 2 reports, with 2 deficiencies in total.
POINTE AT SUMMIT HILLS, THE
4501 UPLAND POINT DRIVE, Bakersfield CA 93306
170 bedsLatest official report Aug 11, 2026Licensed
Additional info
- Telephone
- (323) 217-7877
- Licensee
- POINTE AT BAKERSFIELD LLC, THE
- Administrator
- PENA, PERLA
- Contact
- PENA, PERLA
- License first date
- Aug 11, 2025
- License effective date
- Aug 11, 2025
- District office
- FRESNO RO · (559) 243-8080
- Regional office
- 24
- Clients served
- 935 - ELDERLY
Summary
The available records show 2 Type A and 4 Type B deficiencies for this facility.
- Most recent inspection
- Aug 11, 2026
- Most recent deficiency
- Aug 11, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 11 Kern County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 17 reports for this facility: 4 inspections, 11 complaint investigations, and 2 licensing or administrative records.
Those records contain 2 Type A and 4 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 6
- Type A deficiencies
- 2
- Type B deficiencies
- 4
- Substantiated complaints
- 4
- Repeated topics
- 1
Fewer than the typical 7
4 in the last 12 months
Fewer than the typical 11
6 in the last 12 months
Fewer than the typical 6
2 in the last 12 months
Fewer than the typical 5
4 in the last 12 months
More than the typical 3
4 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. The following requirement has not been met as evidenced by: Staff 1 does not treat facility residents with dignity and respect, which poses a potential, health, safety or personal rights risk to residents in care.
Official plan of correction
Facility Administrator/ Wellness Director will conduct Personal rights of residents and Staff Proffesionalism training with facility staff, and submit to LPA by POC date of 06/20/2026.
Deadline recorded: Jun 20, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 20, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(g)(5)(C)
- Regulation authority
- CCR
What the official deficiency says
(c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. This deficiency was not observed as evidenced by LPA. R1 did not receive its refund in timely manner, which poses potential health and safety risk to persons in care.
Official plan of correction
Facility administrator agrees to provide a plan of correction to LPA by email by POC due date addressing deficiency.
Deadline recorded: May 15, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 15, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Aug 11, 2026 · Control 24-AS-20260304090731
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(1) Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on observations, interviews conducted and records reviewed, Staff inappropriately transferred resident from one room into another room. Resident’s (R1) mattress was lifted with resident on the mattress and resident was carried to another room. Resident’s mattress was placed on the floor several times during the transfer.
Official plan of correction
Administrator agrees to submit a statement of intent by due date to provide staff with personal rights training. Once training is completed, Administrator will submit documentation of training to CCLD.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303(a) Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on interviews conducted and records reviewed, resident’s (R1) AC unit stopped working on February 27, 2026 in Room #10. Facility had AC technicians inspect the AC unit on February 28, 2026 and March 2, 2026 and were informed Control Circuit board is not operating for Rooms 10, 11,12. Observations during inspection; AC in room 10 was inoperable. AC units in the other rooms would work temporally.
Official plan of correction
Administrator is already working with McKenny’s Air Conditioning Inc and is waiting for a part to be replaced. Administrator agrees to place fans/ portable air conditioner in rooms and/or move residents to a room with working AC unit.
Deadline recorded: Mar 13, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 13, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Oct 16, 2025 · Control 24-AS-20251009145245
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology