Resident rights
Cited in 8 reports, with 11 deficiencies in total.
Aug 13, 2026Apr 10, 2025Apr 9, 2025Mar 13, 2025Mar 13, 2025Mar 5, 2025Mar 5, 2025Nov 26, 2024
WALNUT CREEK WILLOWS
2015 MT. DIABLO BLVD., Walnut Creek CA 94596
72 bedsLatest official report Aug 17, 2026Licensed
Additional info
- Telephone
- (925) 256-8708
- Licensee
- RAZEL & RUZTIN, LLC
- Administrator
- CORTES, ELIZABETH
- Contact
- CORTES, ELIZABETH
- License first date
- Jun 24, 2008
- License effective date
- Jun 24, 2008
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 11 Type A and 73 Type B deficiencies for this facility.
- Most recent inspection
- Aug 17, 2026
- Most recent deficiency
- Aug 13, 2026
1 later report, on Aug 17, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 35 Contra Costa County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 69 reports for this facility: 41 inspections, 27 complaint investigations, and 1 licensing or administrative record.
Those records contain 11 Type A and 73 Type B deficiencies.
3 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 41
- Recorded deficiencies
- 84
- Type A deficiencies
- 11
- Type B deficiencies
- 73
- Substantiated complaints
- 12
- Repeated topics
- 10
More than the typical 9
12 in the last 12 months
Well above the typical 7
30 in the last 12 months
Well above the typical 1
5 in the last 12 months
Well above the typical 4
25 in the last 12 months
Well above the typical 1
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Food service
Cited in 7 reports, with 10 deficiencies in total.
Jun 17, 2026Feb 3, 2026Apr 10, 2025Mar 6, 2025Mar 6, 2025Mar 5, 2025Nov 26, 2024
Facility condition and maintenance
Cited in 6 reports, with 9 deficiencies in total.
Jun 17, 2026Jun 2, 2026Feb 3, 2026Apr 10, 2025Nov 26, 2024Nov 26, 2024
Admission, assessment, and eviction
Cited in 6 reports, with 6 deficiencies in total.
Jul 2, 2026Jun 2, 2026Aug 15, 2025Apr 10, 2025Jan 15, 2025Nov 26, 2024
Health conditions and treatments
Cited in 6 reports, with 6 deficiencies in total.
Jun 2, 2026Jun 2, 2026Feb 3, 2026Jun 5, 2024May 1, 2024Mar 29, 2024
Staffing, personnel, and training
Cited in 6 reports, with 6 deficiencies in total.
Feb 3, 2026Aug 7, 2025Jun 3, 2025Apr 9, 2025Aug 9, 2024Jun 5, 2024
Administrator qualifications
Cited in 4 reports, with 5 deficiencies in total.
Fire safety and emergency preparedness
Cited in 3 reports, with 4 deficiencies in total.
Background checks
Cited in 3 reports, with 3 deficiencies in total.
Hazardous items and storage
Cited in 3 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 3 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations3 substantiated · 2 unsubstantiated · 0 unfounded · 3 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(5)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (5) To be served food of quality and quantity necessary to meet their nutritional needs. This requirement is not met as evidence by: Based on observation, licensee did not comply with the section cited above by not serving hot food that should be hot, nutritious and of quality and quantity which poses an health, safety and personal rights risk for persons in care.
Official plan of correction
Administrator agreed to have ALL staff cooks to take a food course on food, sanitation and preparation of meals and will submit certificates to CCLD by POC due date.
Deadline recorded: Apr 30, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 30, 2025
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(d)(3)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements – General (d) All personnel shall be given on the job training...This training...shall provide knowledge of and skill in the following, as appropriate for the job assigned... (3) Skill and knowledge required...including the ability to communicate with residents. This requirement is not met as evidence by: Based on interview, the licensee did not comply with the section cited above by ensuring staff has the ability to communicate with residents when providing care which poses an health, safety and personal rights risk for persons in care.
Official plan of correction
Administrator agreed to create a plan on how to address this issue with communications with language barriers with staff providing care to residents and submit to CCLD by POC due date.
Deadline recorded: May 8, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 8, 2025
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. Based on observation, interview and record review, the licensee did not comply with the section cited above by not, including but not limited to, responding to residents' call buttons in a timely manner and addressing the residents' care needs after turing off the call light which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to create a chart for each caregiver and their rounds. Rounds will have 2hr checks for incontinence and everything else by signing off. Administrator will submit the chart to CCLD by POC due date. Repeat Violation Civil Penalty Assessed $250.00
Deadline recorded: Apr 30, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 30, 2025
Correction not verified in available records
Complaint
Allegations3 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 1569.261(b)
- Regulation authority
- HSC
What the official deficiency says
§1569.261 Legislative intent; fundamental rights for residents of residential care facilities (b) In establishing this bill of rights, the Legislature intends that persons residing in residential care facilities for the elderly be treated with dignity, kindness, and respect, and that their civil liberties be fully honored. Based on interviews the licensee did not comply with the section cited above in by treating residents with dignity, kindness and respect including but not limited to how staff communicates while giving care to residents in care which poses a potential health and safety risk and personal rights to persons in care.
Official plan of correction
Administrator agreed to read the regulation and self-certify. In addition, will conduct a In-Service training with all staff on all shifts with treating residents with dignity, kindness and respect in communication and giving care. Submit self-certification and in-service training sign-in sheet and a copy of what was covered during training to CCLD by POC due date.
Deadline recorded: Apr 24, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 24, 2025
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. Based on interviews the licensee did not comply with the section cited above in by responding to call light buttons timely, changing diapers including but not limited to making sure residents' are completely cleaned after soiled diaper changes during NOC shift and between shift changes which poses a potential health, safety risk and personal rights to persons in care.
Official plan of correction
Administrator agreed to submit a detailed plan on how they will ensure that diaper changes and hygiene care needs are completed with staff during all shifts and submit to CCLD for review by POC due date.
Deadline recorded: Apr 10, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 10, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. Based on observation, interview and record review, the licensee did not comply with the section cited above by not, including but not limited to, responding to residents' call buttons in a timely manner and addressing the residents' care needs after turing off the call light which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to provide a written plan to address the long response time for call button. Administrator will submit the written plan to CCLD for review by POC date.
Deadline recorded: Apr 24, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 24, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(9)(15)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (b) The following food service requirements shall apply: (9) Procedures which protect the safety, acceptability and nutritive values of food... (15) All persons engaged in food preparation and service...food services sanitation practices which protect the food from contamination. This requirement is not met as evidence by: Based on observation, interview and record review, the licensee did not comply with the section cited above by not including but not limited to having staff practicing safe food sanitation when preparing and serving food. In addition, serving food that is of good quality, taste and is not cold to residents which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to conduct an In-Service Training with staff on personal hygiene and food services sanitation practices which protect the food from contamination. All kitchen staff/cooks shall submit food handler certifications to CCLD by POC due date. Also Administrator agreed to schedule an appointment for a nutritionist, a dietitian, or a home economist to do consultations during meal time at the facility and will send the consultant's report to CCLD through March 2026.
Deadline recorded: Apr 3, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 3, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights...87468.1, Personal Rights of Residents in All Facilities,...residential care facilities for the elderly shall have all of the following personal rights: (1) To have a reasonable level of personal privacy in accommodations... This requirement is not met as evidenced by: Based on observation and interview the licensee did not comply with the section cited above in by violating R1's personal rights to privacy including but not limited to picking up R1's phone and looking at messages when they are not present which poses a potential safety or personal rights risk to persons in care.
Official plan of correction
Administrator agrees to conduct In-service training with all staff on personal rights including but not limited to phones devices. Training-sign in sheet and synopsis of the training topic will be submitted to CCLD by POC due date.
Deadline recorded: Mar 21, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 21, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87224(a)(2)(f)
- Regulation authority
- CCR
What the official deficiency says
87224(a)(2)(f) Eviction Procedures: A licensee of a licensed residential care facility for the elderly shall...(2) Provide each resident...with a written notice.... The notice shall include all of the following: (F) The contact information for the local long-term care ombudsman, including address and telephone number. Based on record review the licensee did not comply with the section cited above. The eviction notice did not include contact information which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee shall provide an eviction notice that meets regulation to CCL by 1/15/2025.
Deadline recorded: Jan 15, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 15, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(c)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (c) Individual privacy shall be provided in all toilet, bath and shower areas. This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to conduct In-Service Training with staff/caregivers and send copy of sign-in sheet to CCLD by POC due date.
Deadline recorded: Dec 30, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2024
Correction not verified in available records
Complaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(a)(3)(C)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient... This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to purchase towels and send copy of receipts to CCLD by POC due date.
Deadline recorded: Jan 10, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 10, 2025
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(17)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service... This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to hire an full-time employee with formal training and send copy of certifications to CCLD by POC due date.
Deadline recorded: Dec 30, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2024
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)(b)(5)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner. This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agreed to conduct In-Service Training with staff/caregivers and send copy of sign-in sheet to CCLD by POC due date.
Deadline recorded: Dec 30, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87224(a)
- Regulation authority
- CCR
What the official deficiency says
87224 Eviction Procedures (a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5) This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.
Official plan of correction
The licensee will read regulation 87224 and submit self-certification that it has been read, understood and they will abide going forward to CCLD by POC due date.
Deadline recorded: Dec 20, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 20, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on May 1, 2024 · Control 15-AS-20240429125748
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87608(a)(3)
- Regulation authority
- CCR
What the official deficiency says
(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions. (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order. Based on interview, the licensee did not comply with the section cited above in by not having a written order from a physician for a bed rail for R1 which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator removed bed rail. Deficiency cleared during visit.
Deadline recorded: May 2, 2024. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated May 1, 2024
Correction deadline recordedDeadline May 2, 2024
Complaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Mar 29, 2024 · Control 15-AS-20240327083732
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80087(a)
- Regulation authority
- CCR
What the official deficiency says
80087 Buildings and Grounds (a) The facility shall be...in good repair at all times... This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by having disrepair flooring in residents rooms and hallways which poses a potential health and safety risk to persons in care.
Official plan of correction
Administrator agree to repair flooring in all areas where cracks, tape, nails and molding is lifting. Send an invoice of floor repairs and photos to CCLD by POC due date.
Deadline recorded: Apr 26, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 26, 2024
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(b)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (b) Any suspected physical abuse that results in serious bodily injury of an elder...shall be reported to the local ombudsman... This requirement is not met as evidenced by: Based on record review and interview, the Administrator did not comply with the section above for not reporting to the local ombudsman and submitting SOC341 which posed a potential health and safety risk to persons in care.
Official plan of correction
Administrator will go over reporting requirements and submit a self certification of understanding of reporting requirements. Administrator shall submit self-certification to CCLD by POC due date.
Deadline recorded: Apr 5, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 5, 2024
Correction not verified in available records
Complaint
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology