Health conditions and treatments
Cited in 2 reports, with 2 deficiencies in total.
CLASSIC CARE HOME OF WALNUT CREEK
11 NORLYN DRIVE, Walnut Creek CA 94596
6 bedsLatest official report Jul 8, 2026Licensed
Additional info
- Telephone
- (925) 939-4042
- Licensee
- QUINTONG, BETH
- Administrator
- QUINTONG, BETH
- Contact
- QUINTONG, BETH
- License first date
- Jul 14, 2000
- License effective date
- Jul 14, 2000
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 935 - ELDERLY
Summary
The available records show 5 Type A and 12 Type B deficiencies for this facility.
- Most recent inspection
- Jul 8, 2026
- Most recent deficiency
- Jul 3, 2025
1 later report, on Jul 8, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 391 Contra Costa County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 4 reports for this facility: 4 inspections, 0 complaint investigations, and 0 licensing or administrative records.
Those records contain 5 Type A and 12 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 17
- Type A deficiencies
- 5
- Type B deficiencies
- 12
- Substantiated complaints
- 0
- Repeated topics
- 2
Fewer than the typical 5
1 in the last 12 months
Well above the typical 3
0 in the last 12 months
More than the typical 1
0 in the last 12 months
Well above the typical 2
0 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 1569.625(b)(2)
- Regulation authority
- HSC
What the official deficiency says
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on interview and record review, the licensee did not comply with the section cited above in by not having S3, S4, S6 which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Administrator agreed to submit copies of 20hrs annual staff training for S3, S4 and S6 to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87608(a)(3)
- Regulation authority
- CCR
What the official deficiency says
(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions: (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident's record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview, and record review, the licensee did not comply with the section cited above in by not having doctor's orders on file for R1's-R3's 1/2 bed rails including but not limited to hospital beds for mobility and postural support which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Administraor agreed to submit doctor's order for 1/2 rail and/or hospital bed for postural/mobility support to CCLD by POC due date. Repeat Violation. Civil Penalty Assessed $250.00 today.
Plan of correction recorded
Correction not verified in available records
Inspection
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(c)
- Regulation authority
- HSC
What the official deficiency says
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in by not conducting fire drills which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will send fire drill list with participants for each shift to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(d)
- Regulation authority
- HSC
What the official deficiency says
(d) A facility shall review the plan annually and make updates as necessary, including changes in floor plans and the population served. The licensee or administrator shall sign and date documentation to indicate that the plan has been reviewed and updated as necessary. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in by not annually reviewing Emergency Disaster Plan which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will send a copy of signed LIC610E (page 9) to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(26)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (b) The following food service requirements shall apply: (26) Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by not having fruits, variety canned foods, meats, snacks, water for residents which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/04/2024 Plan of Correction Administrator will purchase foods and send a photo along with a copy of receipt to CCLD by POC due date. This is a repeat violation and civil penalty is assessed.
Plan of correction recorded
Correction not verified in available records
Dementia careType A
- Official classification
- Type A
- Official code
- 87705(f)(2)
- Regulation authority
- CCR
What the official deficiency says
(f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by not having refrigerated insulin in lock box, Awesome Bleach, Fabuloso and laundry detergent unlocked and inaccessible to residents which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/04/2024 Plan of Correction Administrator will remove and lock up items, send a photo and send self-certification that they have read and understand the regulation moving forward. Administration will send POC to CCLD by POC due date. This is a repeat violation and civil penalty is assessed.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType A
- Official classification
- Type A
- Official code
- 87203
- Regulation authority
- CCR
What the official deficiency says
87203 Fire Safety All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by not having updated tagged fire extinguishers which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/04/2024 Plan of Correction Administrator will send a photo and copy of receipt of tagged fire extinguishers or new fire extinguishers to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(d)
- Regulation authority
- CCR
What the official deficiency says
87507 Admission Agreements (d) The licensee shall retain in the resident's file the original signed and dated admission agreement and all subsequent signed and dated modifications. This does not apply to rate increases which have specific notification requirements as specified in Health and Safety Code section 1569.655. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in by not having Residents (R) R1-R3 Admission Agreements (AD) in their files which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will send copies of R1-R3 AD to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87608(3)
- Regulation authority
- CCR
What the official deficiency says
87608 Postural Supports (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in by having a doctor's order for R1-R3 hospitel beds and/or 1/2 rails which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will send a copy of Doctor's orders for hospital bed and or 1/2 rails for R1-R3 to CCLD by POC due date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(f)
- Regulation authority
- CCR
What the official deficiency says
87412 Personnel Records (f) All personnel records shall be available to the licensing agency to inspect.... This requirement is not met as evidenced by: Deficient Practice Statement Based on interview and record review, the licensee did not comply with the section cited above in by not having staff records available which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will self-certify that they have read and understand the regulation moving forward and notify CCLD when they have the documents at the facility. Send copies of staff health screening with TB, First Aid/CPR but not limited to CCLD by POC due date. This is a repeat violation and civil penalty is assessed.
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(d)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (d) The following space and safety provisions shall apply to all facilities: (6) All outdoor and indoor passageways and stairways shall be kept free of obstruction. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by not having ladders, paint cans, chairs, walker, hitch trailer and all debris located on the trailer but not limited to, bike, boat, debris, garden soil and boat all located outside backyard which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/10/2024 Plan of Correction Administrator will complete a self-certification that they have read and understand the regulation. In addition, all items listed but not limited to needs to be removed and backyard should be clean. Administrator will send a photo of all areas of backyard showing that items are removed to CCLD by POC due date. This is a repeat violation and civil penalty is assessed.
Plan of correction recorded
Correction not verified in available records
Inspection
Dementia careType A
- Official classification
- Type A
- Official code
- 87705(f)(1)
- Regulation authority
- CCR
What the official deficiency says
(f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in not having scissors, Awesome inaccessible to residents which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/25/2023 Plan of Correction Administrator locked scissors and knives in kitchen drawer during visit. Deficiency cleared during visit.
Official record says corrected or clearedRecorded in report dated Aug 24, 2023
Plan of correction recorded
Dementia careType A
- Official classification
- Type A
- Official code
- 87705(f)(2)
- Regulation authority
- CCR
What the official deficiency says
(f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by not having medications, alcohol, cleaning supplies, toxic chemicals inaccessible to residents which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/25/2023 Plan of Correction Administrator locked cabinet with medication during visit, agreed to place refrigerated medicine in lock box, make gardening supplies and toxins inaccessible, and submit photo to CCLD by POC Due Date.
Corrective action observedRecorded in report dated Aug 24, 2023
Plan of correction recorded
Records and plan of operationType B
- Official classification
- Type B
- Official code
- 87506(b)
- Regulation authority
- CCR
What the official deficiency says
(b) Each resident's record shall contain at least the following information: This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above in by having residents' records available and accessible to Licensing and staff which could pose a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/31/2023 Plan of Correction Administrator agreed to complete each resident's file and submit self-certification that each file is complete and submit self-certification to CCLD by POC date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(f)
- Regulation authority
- CCR
What the official deficiency says
87412 Personnel Records (f) All personnel records shall be available to the licensing agency to inspect.... This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above in by having staff records available and accessible which can pose a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/31/2023 Plan of Correction Administrator arrived with staff records during visit. Deficiency cleared during visit.
Official record says corrected or clearedRecorded in report dated Aug 24, 2023
Plan of correction recorded
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(d)(6)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (d) The following space and safety provisions shall apply to all facilities: (6) All outdoor and indoor passageways and stairways shall be kept free of obstruction. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by having ladders, debris, wheelchairs, commodes, furniture, boat inaccessible to residents which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/31/2023 Plan of Correction Administrator shall remove items and send photos to CCLD of items removed by POC Due Date.
Plan of correction recorded
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(26)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (26) Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in by having fresh veggies, fruits, canned goods and perishable foods available for residents which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/31/2023 Plan of Correction Administrator agreed to purchase food and submit photos of food and receipts to CCLD by POC Due Date.
Plan of correction recorded
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology