Facility condition and maintenance
Cited in 6 reports, with 13 deficiencies in total.
Oct 16, 2025Sep 26, 2025Aug 29, 2025Aug 14, 2025Oct 9, 2024Dec 1, 2023
FAMILY COURTYARD
2840 SALESIAN AVENUE, Richmond CA 94804
70 bedsLatest official report Jun 8, 2026Licensed
Additional info
- Telephone
- (510) 235-8284
- Licensee
- UNITED FAMILY CARE, LLC
- Administrator
- TEJERO, NORMA
- Contact
- TEJERO, NORMA
- License first date
- Oct 22, 2003
- License effective date
- Oct 22, 2003
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 935 - ELDERLY
Summary
The available records show 7 Type A and 26 Type B deficiencies for this facility.
- Most recent inspection
- Jun 8, 2026
- Most recent deficiency
- Oct 16, 2025
4 later reports, from Mar 9, 2026 through Jun 8, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 35 Contra Costa County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 26 reports for this facility: 17 inspections, 8 complaint investigations, and 1 licensing or administrative record.
Those records contain 7 Type A and 26 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 17
- Recorded deficiencies
- 33
- Type A deficiencies
- 7
- Type B deficiencies
- 26
- Substantiated complaints
- 3
- Repeated topics
- 5
More than the typical 9
6 in the last 12 months
Well above the typical 7
7 in the last 12 months
Well above the typical 1
0 in the last 12 months
Well above the typical 4
7 in the last 12 months
More than the typical 1
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Food service
Cited in 3 reports, with 3 deficiencies in total.
Fire safety and emergency preparedness
Cited in 2 reports, with 2 deficiencies in total.
Medication handling and storage
Cited in 2 reports, with 2 deficiencies in total.
Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations6 substantiated · 3 unsubstantiated · 0 unfounded · 3 cited
Hazardous items and storageType A
- Official classification
- Type A
- Official code
- 87309(a)
- Regulation authority
- CCR
What the official deficiency says
87309 Storage Space and Access(a) ...ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger...are not left unattended if outside the locked storage. Based on observations and interviews, S5 left cleaning solutions unattended which posed an immediate health and safety risk to residents in care.
Official plan of correction
Licensee/ADM in-serviced staff, and submitted proof of correction to CCLD by POC date.
Deadline recorded: Aug 21, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 21, 2025
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(6)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (b) The following food service requirements ...for sixteen (16) persons or more, menus shall be written at least one week in advance and copies of the menus as served shall be dated and kept on file for at least 30 days.-This requirement was not met as evidenced by: Based on observations and interviews, weekly menuswere not posted and kept on file per the regulation which poses/posed a potential health and safety risk to residents in care.
Official plan of correction
Licensee/ADM agreed to provide in-service training to staff/cook to post weekly menus, alternative meals & retain copies for a minimum of 30 days. Submit a list of attendees’ signatures as proof to CCLD by POC date.
Deadline recorded: Aug 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 28, 2025
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(g)(4)
- Regulation authority
- CCR
What the official deficiency says
87507 Admission Agreements (g)... shall specify the following: (4) Modification conditions...at least 60 days prior written notice to the resident of any rate or rate structure change, or as soon as the licensee is notified of SSI/SSP rate changes.-This requirement was not met as evidenced by: Based on records reviewed and interviews, Licensee/ADM did not provide residences proper notice of rate increases per the regulations.
Official plan of correction
Licensee/ADM agreed to submit a template for rate increases to CCLD by POC date.
Deadline recorded: Sep 4, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 4, 2025
Correction not verified in available records
Complaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303
- Regulation authority
- HSC
What the official deficiency says
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. Based on records reviewed, Licensee did maintain clean, safe and sanitary conditions which poses/posed a potential health and safety risk to residents in care.
Official plan of correction
Licensee/ADM agreed to in-service staff, and submit a plan with correction dates that will mitigate the spread of insects and vermin to CCLD by POC date.
Deadline recorded: Aug 21, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 21, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(c)(2)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care. Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not administering medications according to physician's order which poses an immediate health and safety risk to the persons in care.
Official plan of correction
Facility has agreed to conduct training for staff regarding medication administration and submit staff sign-in sheet to CCLD by POC date.
Deadline recorded: Nov 5, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 5, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology