Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
SERVING HANDS LLC
245 LA PERA CIRCLE, Danville CA 94526
6 bedsLatest official report Jul 14, 2026Licensed
Additional info
- Telephone
- (925) 838-7736
- Licensee
- SERVING HANDS LLC
- Administrator
- ESTAVILLO, MARIA LUISA
- Contact
- ESTAVILLO, MARIA LUISA
- License first date
- Sep 15, 2016
- License effective date
- Sep 15, 2016
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 6 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Jul 14, 2026
- Most recent deficiency
- Jul 14, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 391 Contra Costa County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 5 reports for this facility: 5 inspections, 0 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 7 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 5
- Recorded deficiencies
- 13
- Type A deficiencies
- 6
- Type B deficiencies
- 7
- Substantiated complaints
- 0
- Repeated topics
- 3
About the same as most this size
1 in the last 12 months
Well above the typical 3
4 in the last 12 months
Well above the typical 1
2 in the last 12 months
Well above the typical 2
2 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Hazardous items and storage
Cited in 2 reports, with 2 deficiencies in total.
Medication handling and storage
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Hazardous items and storageType A
- Official classification
- Type A
- Official code
- 87309(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above having unsecured/unlocked scissors and knives in kitchen drawer which poses an immediate safety risk to persons in care.
Official plan of correction
POC Due Date: 07/14/2026 Plan of Correction Facility locked all scissors and knives under kitchen sink.
Plan of correction recorded
Correction not verified in available records
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in having medications and bubble packs unsecured at kitchen dining on a chair in bag which poses an immediate safety risk to persons in care.
Official plan of correction
POC Due Date: 07/14/2026 Plan of Correction Medications Locked away in med cabinet
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in hot water in residents shared bathroom measuring at 90 degrees F which poses a potential personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/22/2026 Plan of Correction By POC facility agrees to adjust water to required temperature range and notify CCLD
Plan of correction recorded
Correction not verified in available records
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87608(a)(5)(B)
- Regulation authority
- CCR
What the official deficiency says
(B) Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care and have a hospice care plan that specifies the need for full bed rails. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above in 3 out of 4 residents having full bed rails while not having an exception or on hospice which poses a potential personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/28/2026 Plan of Correction By POC facility agrees to remove bed rails or file for exception requests for each resident and notify CCLD
Plan of correction recorded
Correction not verified in available records
Inspection
Hazardous items and storageType A
- Official classification
- Type A
- Official code
- 87309(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in [by having unlocked scissors and cleaning solutions in the bathroom which poses an immediate safety risk to persons in care.
Official plan of correction
POC Due Date: 07/17/2025 Plan of Correction By POC facility agrees to replace all the locks so that the cabinets can effectively lock and provide an in service training to all staff and notify CCLD.
Plan of correction recorded
Correction not verified in available records
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in having multiplpe medications unsecure in a living room cabinent which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/17/2025 Plan of Correction By POC facility agrees to remove all medications to a locked area and provide an in service training to all staff and notify CCLD.
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(d)(6)
- Regulation authority
- CCR
What the official deficiency says
(6) All outdoor and indoor passageways and stairways shall be kept free of obstruction. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in having the right side of the house passageway obstructed which poses a potential safety risk to persons in care.
Official plan of correction
POC Due Date: 07/31/2025 Plan of Correction By POC facility agrees to have the side of the facility completely clear aside from garbage bins and notify CCLD
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(c)(1)
- Regulation authority
- CCR
What the official deficiency says
(1) Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in the Administrator who provides care not having updated first aid which poses a potential safety risk to persons in care.
Official plan of correction
POC Due Date: 07/31/2025 Plan of Correction By POC Administrator agrees to update their certificate and notify CCLD
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(c)
- Regulation authority
- HSC
What the official deficiency says
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in not have conducted a fire drill since 2024 which poses a safety risk to persons in care.
Official plan of correction
POC Due Date: 07/31/2025 Plan of Correction By POC facility agrees to review the regultion and conduct the fire drills and notify CCLD
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(d)
- Regulation authority
- HSC
What the official deficiency says
(d) A facility shall review the plan annually and make updates as necessary, including changes in floor plans and the population served. The licensee or administrator shall sign and date documentation to indicate that the plan has been reviewed and updated as necessary. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in not reviewing the emergency disaster plan annually which poses a potential safety risk to persons in care.
Official plan of correction
POC Due Date: 07/31/2025 Plan of Correction By POC facility agrees to review the regultion and review and update the emergency disaster plan and notify CCLD
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87618(b)(3)(B)
- Regulation authority
- CCR
What the official deficiency says
87618(b)(3)(B) Oxygen Administration - Gas and Liquid (b) In addition to Section 87611(b), the licensee shall be responsible for the following: (3) Ensuring that the use of oxygen equipment meets the following requirements: (B) " No Smoking-Oxygen in Use " signs shall be posted in the appropriate areas. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPAs did not observe oxygen in-use sign in the appropriate areas which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/12/2022 Plan of Correction Deficiency cleared during visit. LPAs observed Administrator post oxygen in-use signs in the appropriate areas. In addition, Administrator will review regulation and submit self-certification letter to CCL by 8/19/2022.
Official record says corrected or clearedRecorded in report dated Aug 11, 2022
Plan of correction recorded
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(28)
- Regulation authority
- CCR
What the official deficiency says
87555(b)(28) General Food Service Requirements (b) The following food service requirements shall apply: (28) All food shall be protected against contamination. Contaminated food shall be discarded immediately upon discovery. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPAs observed two perishable orange juice being stored in pantry shelf in the garage which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/12/2022 Plan of Correction DEFICIENCY CLEARED DURING VISIT. LPAs observed Administrator removed orange juice from pantry shelf and discarded both items. In addition, Administrator will review regulation and conduct in-service training with staff, and submit a copy of training agenda with staff signature to CCL by 8/19/2022
Official record says corrected or clearedRecorded in report dated Aug 11, 2022
Plan of correction recorded
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87618(b)(3)(E)
- Regulation authority
- CCR
What the official deficiency says
87618(b)(3)(E) Oxygen Administration - Gas and Liquid (b) In addition to Section 87611(b), the licensee shall be responsible for the following: (3) Ensuring that the use of oxygen equipment meets the following requirements: (E) Oxygen tanks that are not portable shall be secured in a stand or to the wall. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPAs observed R1's five oxygen tanks are not stored in proper stands which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/15/2022 Plan of Correction By POC date, Administrator agrees to obtain a stand for R1's oxygen tanks and submit a photo to CCL.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology