Resident rights
Cited in 2 reports, with 2 deficiencies in total.
MERRILL GARDENS AT BRENTWOOD
2600 BALFOUR RD, Brentwood CA 94513
150 bedsLatest official report Jul 16, 2026Licensed
Additional info
- Telephone
- (925) 297-6841
- Licensee
- HSVI GP, LLC, MERRILL GARDENS LLC
- Administrator
- SHIELDS, JERYL
- Contact
- SHIELDS, JERYL
- License first date
- May 25, 2022
- License effective date
- May 25, 2022
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 935 - ELDERLY
Summary
The available records show 2 Type A and 10 Type B deficiencies for this facility.
- Most recent inspection
- Apr 22, 2026
- Most recent deficiency
- Jul 16, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 35 Contra Costa County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 27 reports for this facility: 9 inspections, 16 complaint investigations, and 2 licensing or administrative records.
Those records contain 2 Type A and 10 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 9
- Recorded deficiencies
- 12
- Type A deficiencies
- 2
- Type B deficiencies
- 10
- Substantiated complaints
- 7
- Repeated topics
- 1
About the same as most this size
1 in the last 12 months
More than the typical 7
1 in the last 12 months
More than the typical 1
0 in the last 12 months
Well above the typical 4
1 in the last 12 months
Well above the typical 1
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities....(1) To have a reasonable level of personal privacy in accommodations....This requirement is not met as evidence by: Based on interviews, the licensee did not comply with the section cited above by not ensuring resident is allowed visitors which poses a potential personal rights risk to the residents in care.
Official plan of correction
By POC date, licensee agreed to implement a plan and send email to CCL.
Deadline recorded: Jul 26, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 26, 2026
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
Personnel Requirements - General Facility personnel shall at all times be sufficient in numbers...to provide the services necessary...In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care... This requirement is not met as evidenced by: Based on investigation, the licensee did not comply with the section cited above by not responding to call button in a timely manner which poses a potential health and safety risk to the residents in care.
Official plan of correction
Executive Director (ED) held an in-service training course with staff on August 25, 2025, regarding understanding of facility’s policy pertaining to response time for call buttons and pendants. Deficiency cleared during visit.
Deadline recorded: Sep 4, 2025. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Aug 28, 2025
Correction deadline recordedDeadline Sep 4, 2025
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
(h) The following requirements shall apply to medications which are centrally stored: 2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication This requirement is not met as evidenced by: Based on interviews conducted, The licensee did not comply with the section cited above in not having medication inaccessible to resident which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
General Manager will implement a written plan to prevent this from happening again and submit plan to CCLD by POC date.
Deadline recorded: Jan 24, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 24, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 1569.269(a)(6)
- Regulation authority
- HSC
What the official deficiency says
1569.269(a)(6) Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs This requirement is not met as evidenced by: Based on interviews conducted, The LIcensee did not comply with the section cited above in having sufficent staff to provide care for the residents which poses a potential risk to the health and safety of the residents under care.
Official plan of correction
General Manager agreed to hire additonal staff along with a stafifng agency to have sufficent staff for facility, and submit new staff names and name of staff agency to CCLD by POC date. Deficiency cleared during visit.
Deadline recorded: Dec 30, 2024. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Dec 23, 2024
Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2024
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.683(a)
- Regulation authority
- HSC
What the official deficiency says
a licensee of a residential care facility for the elderly who sends a notice of eviction ... in the notice to quit the reasons relied upon for the eviction, with specific facts to permit determination of the date, place, witnesses, and circumstances concerning those reasons This requirement is not met as evidence by: The facility staff telling the resident that they are getting evicted before the notice was given to the resident
Official plan of correction
Administrator agreed to review the regulations regarding the eviction process and self certify knowledge of cited regulations, and submit copies to CCL by POC date.
Deadline recorded: Oct 26, 2023. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Oct 26, 2023
Deficiency Dismissed Type B 10/26/2023 Section Cited HSC 1569.683(a)
Plan of correction recorded
Correction deadline recordedDeadline Oct 26, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(8)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately….: (8) To be free from neglect… This requirement is not met as evidence by: Based on interview and records review, licensee did not comply with the section cited above which was the staff failed to check resident (R1) on timely manner which poses a potential health and safety risk to the residents in care.
Official plan of correction
Administrator agreed to conduct an in-service training with staff on personal rights (use the regulation cited above). Administrator also agreed to conduct in-service training regarding facility’s policy on checking the residents. A copy of training, training topics, staff names and their signature, needed to be submitted to CCL by POC date.
Deadline recorded: May 19, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 19, 2023
Correction not verified in available records
Complaint
Allegations2 substantiated · 3 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked.... This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above; resident's (R1) medication was unlocked and was observed at the bathroom sink countertop, which poses an immediate health and safety risks to persons in care.
Official plan of correction
Staff locked the medication in central storage. Administrator agreed to do in-service training for all staff and submit copy of training topic with attendees signatures by 9/26/2022.
Deadline recorded: Sep 20, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 20, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 80078(a)
- Regulation authority
- CCR
What the official deficiency says
Responsibility for Providing Care and Supervision: The licensee shall provide care and supervision as necessary to meet the client's needs. -This requirement is not met as evidenced by: Based on records review and interview, the licensee did not comply with the section cited above, R1 who live at the memory care department was found at the facility’s parking lot by a resident’s family member, this posed potential health and safety risk to resident in care.
Official plan of correction
Administrator agreed to provide staff re-training on staff responsibilities for providing proper care and supervision to clients, proof of training with staff name and signature need to be submitted to CCLD by POC date.
Deadline recorded: Jun 17, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 17, 2022
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements. A written report shall be submitted to the licensing agency...within seven days of the occurrence of any of the events specified... This requirement was not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not submitting incident report to CCLD which poses a potential health and safety risk to the residents in care.
Official plan of correction
Administrator agreed to provide staff re-training on reporting requirement, proof of training with staff name and signature need to be submitted to CCLD by POC date.
Deadline recorded: Jun 17, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 17, 2022
Correction not verified in available records
Background checksType B
- Official classification
- Type B
- Official code
- 87355(e)(2)
- Regulation authority
- CCR
What the official deficiency says
Criminal Record Clearance. Prior to working, residing or volunteering in a licensed facility, all individuals subject to a criminal record review shall request a transfer of a criminal record clearance from another facility or Trustline. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, S2 was not associated to the facility before starting to work which poses a potential health and safety risk to the residents in care.
Official plan of correction
Cleared and corrected during the visit.
Deadline recorded: Jun 17, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 17, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on May 8, 2023 · Control 15-AS-20220606121156
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(c)(2)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care Services. Once ordered by the physician, nonprescription PRN medications shall be given in accordance with the physician’s directions. This requirement is not met as evidenced by: Based on investigation, licensee did not comply with the section cited above , S3 gave wrong dosage of medication and not following doctor's orders which poses a potential health and safety risk to the residents in care.
Official plan of correction
Facility Adminsitrator agreed to conduct training on following doctor's order and submit staff sign-in sheet to CCLD by POC date.
Deadline recorded: Jun 17, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 17, 2022
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(c)(3)(D)
- Regulation authority
- CCR
What the official deficiency says
(c) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 (3) The training shall include, but not be limited to, the following: (D) Policies and procedures regarding medications, including the knowledge in Section 87411(d)(4). Any on-the-job training provided for the requirements in Section 87411(d)(4) may also count towards the requirement in this subsection. This requirement was not met as evidenced by: Based on observation, interview and record review, licensee did not comply with the section cited above. LPAs observed no training has been provided to staff after incident occurred which poses an immediate health, safety risk to persons in care.
Official plan of correction
Administrator agreed to will retrain staff for all required sessions on the regulation and submit training agenda and staff sign-in sheet to CCL by the POC due day.
Deadline recorded: Jun 17, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 17, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology