TOWNSEND HOUSE

Official classification

Type A

Official code

87468.1(a)(1)

Regulation authority

CCR

What the official deficiency says

Personal Rights of Residents in All Facilities - Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement was not met as evidenced by: Based on interviews the licensee/ administrator did not protect the personal rights of a resident when a video took place while the resident was on the toilet. This poses an immediate risk to residents in care.

Official plan of correction

The administrator agrees to provide training to all staff regarding the personal rights of residents residing in a facility.

Deadline recorded: Apr 16, 2025. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87411(a)

Regulation authority

CCR

What the official deficiency says

87411(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs or the physical arrangements of the facility require such additional staff for the provision of adequate services. The requirement is not met as evidence by: Based on observation, interviews and record review, the licensee did not provide adequate care and supervision by leaving a dementia resident unsupervised outside for an extended period of time in extreme heat, which poses an immediate Health, Safety, Personal Rights risk to persons in care.

Official plan of correction

Staff are checking for all clients within the wing assigned. Training for heat stroke/illness was adminstered for all staff. Staff are setting timers for residents when outside, and bringing the resident back inside.

Deadline recorded: Sep 18, 2023. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.657(a)

Regulation authority

HSC

What the official deficiency says

Rate increase due to change in level of resident care; notice. For any rate increase due to a change in the level of care of the resident, the licensee shall provide the resident and the resident’s representative, if any, written notice of the rate increase within two business days after initially providing services at the new level of care. The notice shall include a detailed explanation of the additional .services to be provided at the new level of care and an accompanying itemization of the charges. cont. below

Official plan of correction

By 08/11/2023, the licensee shall submit in writing how they shall ensure all rate increases due to level of care are implemented correctly.

Deadline recorded: Aug 11, 2023. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.657(a)

Regulation authority

HSC

What the official deficiency says

not a new citation. Continued from above. This requirement is not met as evidenced by: Based on LPA's interview the increase was not done correctly. This does not pose an immediate risk to residents

Deadline recorded: Jul 12, 2023. A deadline is not proof that correction was completed.