CARLTON PLAZA OF SAN LEANDRO

1000 EAST 14TH ST., San Leandro CA 94577

Facility 015600341 · RESIDENTIAL CARE ELDERLY (740)

199 bedsLatest official report Jul 16, 2026Licensed

Additional info
Licensee
CARLTON SENIOR LIVING, LLC
Administrator
BOUCHER-TURIN, ANGELA
Contact
BOUCHER-TURIN, ANGELA
License first date
Sep 2, 1999
License effective date
Sep 2, 1999
District office
OAKLAND ASC · (510) 286-4201
Regional office
15
Clients served
935 - ELDERLY

Summary

The available records show 6 Type A and 22 Type B deficiencies for this facility.

Most recent inspection
Jul 16, 2026
Most recent deficiency
Apr 29, 2026

1 later report, on Jul 16, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 39 Alameda County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 29 reports for this facility: 13 inspections, 16 complaint investigations, and 0 licensing or administrative records.

Those records contain 6 Type A and 22 Type B deficiencies.

2 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
13

More than the typical 8

3 in the last 12 months

Recorded deficiencies
28

Well above the typical 7

14 in the last 12 months

Type A deficiencies
6

More than the typical 2

4 in the last 12 months

Type B deficiencies
22

Well above the typical 5

10 in the last 12 months

Substantiated complaints
6

Well above the typical 1

2 in the last 12 months

Repeated topics
7

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Admission, assessment, and eviction

Cited in 2 reports, with 2 deficiencies in total.

Sep 3, 2025Oct 7, 2024

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Inspection
Hazardous items and storageType A
Official classification
Type A
Official code
87309(a)
Regulation authority
CCR

What the official deficiency says

87309 Storage Space and Access (a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items... This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by having McKesson Perineal & Skin Cleanser fluid unlocked and accessible to R1's room which poses an immediate health and safety risk to persons in care.

Official plan of correction

Executive Director (ED) conducted an in-service training regarding hazardous items with staff. ED created a list of residents who can and cannot have access to Hazardous/Hygiene Products/Items. ED conducted an immediate room search of every unit and removed all unlocked hazardous products from units for 24 hours. Staff reviewed all LIC602s and put the products back in units that are able to have access to the products. Locks were installed in every resident unit to store hazardous products. DEFICIENCY CLEARED DURING VISIT

Deadline recorded: Apr 30, 2026. A deadline is not proof that correction was completed.

Official record says corrected or clearedRecorded in report dated Apr 29, 2026
Correction deadline recordedDeadline Apr 30, 2026
View official report
Inspection
Hazardous items and storageType A
Official classification
Type A
Official code
87309(a)
Regulation authority
CCR

What the official deficiency says

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in having a filled gasoline tank in an unlocked shed outside assessible to residents which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 09/04/2025 Plan of Correction Maintenance staff immediately locked the shed. Deficiency cleared during visit.

Official record says corrected or clearedRecorded in report dated Sep 3, 2025
Plan of correction recorded
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview, the licensee did not comply with the section cited above in that the call button was not signaling on the second floor common restroom and having damaged floors in residents room which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to test all call buttons to ensure they are in working conditions and contact CCLD by POC date. Administrator agrees to make repairs to damaged floors, review regulation and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87412(f)
Regulation authority
CCR

What the official deficiency says

(f) All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. Records may be removed if necessary for copying. Removal of records shall be subject to the following requirements: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in that the personnel records were not readily available upon demand and were incomplete which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to review all staff records and develop a plan to ensure staff records are available and review regulation and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Food serviceType B
Official classification
Type B
Official code
87555(a)
Regulation authority
CCR

What the official deficiency says

(a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents an shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in that the facility not ensuring proper food storage which poses a potential health risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to ensure food containers are properly stored, review regulation and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Admission, assessment, and evictionType B
Official classification
Type B
Official code
87463(b)
Regulation authority
CCR

What the official deficiency says

(b) The reappraisal shall document significant changes in the resident's physical, mental, cognitive, behavioral, or functional condition, including those required to be documented as specified in Section 87466, Observation of the Resident. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in that the facility did not update R6's appraisal needs and services plan based on a change of condition which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to review all residents appraisal needs and services plan and update them as necessary and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87411(c)(1)
Regulation authority
CCR

What the official deficiency says

(c) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 (1)Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in that three (3) staff members had expired first aid certificates which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to ensure all required staff have updated first aid certifications and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Records and plan of operationType B
Official classification
Type B
Official code
87506(a)
Regulation authority
CCR

What the official deficiency says

87506 Resident Records (a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in that resident records were not readily avaiable upon demand and were observed to be incomplete which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 09/10/2025 Plan of Correction Administrator agrees to review all resident records and develop a plan to ensure resident records are available and review regulation and notify CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Food serviceType B
Official classification
Type B
Official code
87555(b)(9)
Regulation authority
CCR

What the official deficiency says

(b)The following...shall apply: (9) Procedures which protect the safety, ...of food shall be observed in food storage, preparation and service. This requirement was not met as evidence by Based on observation the Licensee did not comply with the section cited above with having improperly stored food in the kitchen refridgerators which poses a potential health and safety risk to residents in care.

Official plan of correction

By POC Facility agrees t oreview the food storage and properly store all improperly stored food in the kitchen and notify CCLD.

Deadline recorded: Dec 30, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 30, 2024
Correction not verified in available records
View official report
Inspection
Food serviceType B
Official classification
Type B
Official code
87555(b)(27)
Regulation authority
CCR

What the official deficiency says

(b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of ... insects. This requirement is not met as evidenced by: Based on observation of the kitchen the Facility did not comply with the section above by the kitchen having small flying insects which poses a potential health and personal rights risk to residents in care.

Official plan of correction

By POC date Facility agrees to develop and implement a plan to get rid of bugs and notify CCLD.

Deadline recorded: Dec 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 11, 2024
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)(1)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, ... for...residents, employees and visitors.(1)Floor surfaces in ...kitchen areas shall be... clean.... This requirement is not met as evidenced by: Based on observation of the kitchen the Facility did not comply with the section above by the kitchen having a dirty/sticky floor which poses a potential health and personal rights risk to residents in care.

Official plan of correction

By POC date Facility agrees to sanitize and clean kitchen and notify CCLD.

Deadline recorded: Dec 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 11, 2024
Correction not verified in available records
View official report
Inspection
Admission, assessment, and evictionType B
Official classification
Type B
Official code
87204(a)
Regulation authority
CCR

What the official deficiency says

87204 Limitations - Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license . . . This requirement is not met as evidenced by: Based on observation, the Licensee did not comply with the section cited above as 12 and not 6 non-ambulatory residents are living on the third floor of the facility, which poses a potential health, safety, or personal rights risk to persons in care.

Official plan of correction

On or before the due date, the Licensee shall reduce the number of non-ambulatory residents living on the third floor from 12 to 6 and inform the Department of the reduction.

Deadline recorded: Oct 14, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Oct 14, 2024
Correction not verified in available records
View official report
Inspection
Dementia careType B
Official classification
Type B
Official code
87705(e)
Regulation authority
CCR

What the official deficiency says

(e) Swimming pools and other bodies of water shall be fenced and in compliance with state and local building codes. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above in two (2) of two (2) fountains which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 09/23/2024 Plan of Correction To fill bodies of water with rock and send a picture to LPA

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Medication handling and storageType B
Official classification
Type B
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care (c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions. Based on record review the Licensee did not comply with the section cited above in administering medication to the correct resident, which poses a potential health and safety risk to persons in care.

Official plan of correction

Med Tech Manager agreed to submit copy of completed training for S3 to CCLD by POC date.

Deadline recorded: Mar 4, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 4, 2024
Correction not verified in available records
View official report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology