SUNOL CREEK MEMORY CARE

5980 SUNOL BLVD, Pleasanton CA 94566

Facility 019200484 · RESIDENTIAL CARE ELDERLY (740)

46 bedsLatest official report Apr 1, 2026Licensed

Additional info
Licensee
PRI SUNOL LLC; AGEMARK MANAGEMENT LLC
Administrator
NEWMAN, JOAN
Contact
NEWMAN, JOAN
License first date
Apr 7, 2014
License effective date
Apr 7, 2014
District office
OAKLAND ASC · (510) 286-4201
Regional office
15
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 1 Type A and 5 Type B deficiencies for this facility.

Most recent inspection
Apr 1, 2026
Most recent deficiency
Oct 24, 2025

3 later reports, from Feb 19, 2026 through Apr 1, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 27 Alameda County facilities licensed for 16 to 49 beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 23 reports for this facility: 19 inspections, 4 complaint investigations, and 0 licensing or administrative records.

Those records contain 1 Type A and 5 Type B deficiencies.

1 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
19

More than the typical 8

3 in the last 12 months

Recorded deficiencies
6

Fewer than the typical 7

1 in the last 12 months

Type A deficiencies
1

Fewer than the typical 2

0 in the last 12 months

Type B deficiencies
5

About the same as most this size

1 in the last 12 months

Substantiated complaints
2

More than the typical 1

0 in the last 12 months

Repeated topics
0

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

No topic repeats in the last 36 months

No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Basic services and supervisionType B
Official classification
Type B
Official code
87466
Regulation authority
CCR

What the official deficiency says

Observation of the Resident. The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning...This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.

Official plan of correction

Executive Director (ED) has agreed to create a plan to mitigate elopements and submit the plan to CCLD by POC date.

Deadline recorded: Nov 7, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 7, 2025
Correction not verified in available records
View official report
Inspection
Medication handling and storageType A
Official classification
Type A
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

Incidental Medical and Dental Care. Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidence by: Based on interview and record review, licensee did not comply with the section cited above by not administering medication according to physician's order which poses an immediate health and safety risk to the persons in care.

Official plan of correction

Executive Director (ED) has agreed to submit a plan to conduct medication training for S1 including hands on shadowing within two weeks. ED will submit written plan to CCLD by POC date.

Deadline recorded: Nov 5, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 5, 2024
Correction not verified in available records
View official report
Inspection
Licensing and administrationType B
Official classification
Type B
Official code
1569.312(a)
Regulation authority
HSC

What the official deficiency says

Basic services requirements. Every facility required to...provide at least the following basic services...Care and supervision... This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.

Official plan of correction

Executive Director (ED) has already conduct training on elopement and will submit staff sign in sheet to CCLD by POC date. ED has agreed to re-evaluate R1's care plan and submit new care plan to CCLD by POC date.

Deadline recorded: Oct 18, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Oct 18, 2024
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited

Incident reportingType B
Official classification
Type B
Official code
87211(a)(1)
Regulation authority
CCR

What the official deficiency says

Reporting Requirements. A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events...This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing a written report to the family which poses a potential health and safety risk to the persons in care.

Official plan of correction

Executive Director (ED) has agreed to review reporting requirements and conduct training for staff regarding reporting requirements. ED will submit staff sign in sheet to CCLD by POC date.

Deadline recorded: Oct 18, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Oct 18, 2024
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType B
Official classification
Type B
Official code
87468.2(a)(19)
Regulation authority
CCR

What the official deficiency says

Additional Personal Rights of Residents in Privately Operated Facilities. To have prompt access to review all of their records and ...Photocopied records shall be provided within two (2) business days... This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing the records within 2 business days which poses a potential personal rights violation to the persons in care.

Official plan of correction

Executive Director send out the documents today and provided receipt to LPA during visit. Deficiency cleared.

Deadline recorded: Jun 28, 2024. A deadline is not proof that correction was completed.

Official record says corrected or clearedOn or before Jun 27, 2024
Correction deadline recordedDeadline Jun 28, 2024
View official report
Inspection
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87411(f)
Regulation authority
CCR

What the official deficiency says

(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health. Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited by not having health screening for S4 on file which poses a potential health and safety risk to persons in care.

Official plan of correction

POC Due Date: 04/14/2023 Plan of Correction Facility has agreed to obtain S4's health screening and submit a copy to CCLD by POC date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology