SUNOL CREEK MEMORY CARE
5980 SUNOL BLVD, Pleasanton CA 94566
46 bedsLatest official report Apr 1, 2026Licensed
Additional info
- Telephone
- (925) 846-8283
- Licensee
- PRI SUNOL LLC; AGEMARK MANAGEMENT LLC
- Administrator
- NEWMAN, JOAN
- Contact
- NEWMAN, JOAN
- License first date
- Apr 7, 2014
- License effective date
- Apr 7, 2014
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 1 Type A and 5 Type B deficiencies for this facility.
- Most recent inspection
- Apr 1, 2026
- Most recent deficiency
- Oct 24, 2025
3 later reports, from Feb 19, 2026 through Apr 1, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 27 Alameda County facilities licensed for 16 to 49 beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 23 reports for this facility: 19 inspections, 4 complaint investigations, and 0 licensing or administrative records.
Those records contain 1 Type A and 5 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 19
- Recorded deficiencies
- 6
- Type A deficiencies
- 1
- Type B deficiencies
- 5
- Substantiated complaints
- 2
- Repeated topics
- 0
More than the typical 8
3 in the last 12 months
Fewer than the typical 7
1 in the last 12 months
Fewer than the typical 2
0 in the last 12 months
About the same as most this size
1 in the last 12 months
More than the typical 1
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportBasic services and supervisionType B
- Official classification
- Type B
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
Observation of the Resident. The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning...This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.
Official plan of correction
Executive Director (ED) has agreed to create a plan to mitigate elopements and submit the plan to CCLD by POC date.
Deadline recorded: Nov 7, 2025. A deadline is not proof that correction was completed.
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(c)(2)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care. Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidence by: Based on interview and record review, licensee did not comply with the section cited above by not administering medication according to physician's order which poses an immediate health and safety risk to the persons in care.
Official plan of correction
Executive Director (ED) has agreed to submit a plan to conduct medication training for S1 including hands on shadowing within two weeks. ED will submit written plan to CCLD by POC date.
Deadline recorded: Nov 5, 2024. A deadline is not proof that correction was completed.
Licensing and administrationType B
- Official classification
- Type B
- Official code
- 1569.312(a)
- Regulation authority
- HSC
What the official deficiency says
Basic services requirements. Every facility required to...provide at least the following basic services...Care and supervision... This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.
Official plan of correction
Executive Director (ED) has already conduct training on elopement and will submit staff sign in sheet to CCLD by POC date. ED has agreed to re-evaluate R1's care plan and submit new care plan to CCLD by POC date.
Deadline recorded: Oct 18, 2024. A deadline is not proof that correction was completed.
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements. A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events...This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing a written report to the family which poses a potential health and safety risk to the persons in care.
Official plan of correction
Executive Director (ED) has agreed to review reporting requirements and conduct training for staff regarding reporting requirements. ED will submit staff sign in sheet to CCLD by POC date.
Deadline recorded: Oct 18, 2024. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(19)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities. To have prompt access to review all of their records and ...Photocopied records shall be provided within two (2) business days... This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing the records within 2 business days which poses a potential personal rights violation to the persons in care.
Official plan of correction
Executive Director send out the documents today and provided receipt to LPA during visit. Deficiency cleared.
Deadline recorded: Jun 28, 2024. A deadline is not proof that correction was completed.
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(f)
- Regulation authority
- CCR
What the official deficiency says
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health. Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited by not having health screening for S4 on file which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 04/14/2023 Plan of Correction Facility has agreed to obtain S4's health screening and submit a copy to CCLD by POC date.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology