Resident rights
Cited in 3 reports, with 4 deficiencies in total.
POINT AT ROCKRIDGE, THE
4500 GILBERT STREET, Oakland CA 94611
186 bedsLatest official report May 29, 2026Licensed
Additional info
- Telephone
- (510) 658-9266
- Licensee
- AG-ACP ROCKRIDGE TRS LLC;INTEGRAL SNR LVG MGMT LLC
- Administrator
- REDDY, ANNA
- Contact
- REDDY, ANNA
- License first date
- Aug 7, 2019
- License effective date
- Aug 7, 2019
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 6 Type A and 14 Type B deficiencies for this facility.
- Most recent inspection
- Apr 29, 2026
- Most recent deficiency
- May 29, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 39 Alameda County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 51 reports for this facility: 30 inspections, 20 complaint investigations, and 1 licensing or administrative record.
Those records contain 6 Type A and 14 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 30
- Recorded deficiencies
- 20
- Type A deficiencies
- 6
- Type B deficiencies
- 14
- Substantiated complaints
- 7
- Repeated topics
- 2
More than the typical 8
2 in the last 12 months
Well above the typical 7
2 in the last 12 months
More than the typical 2
1 in the last 12 months
Well above the typical 5
1 in the last 12 months
Well above the typical 1
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(g)
- Regulation authority
- CCR
What the official deficiency says
The licensee shall immediately telephone 9-1-1 …an imminent threat to a resident’s health…apparent life-threatening medical crisis... This requirement was not met as evidence by: Based on interviews and file review, the licensee did not comply with the section cited above by staff not immediately calling 911 when a resident was in need of emergency care which poses a potential health and safety risk to persons in care.
Official plan of correction
By POC date, Licensee will do an in service training to all staff on the regulation regarding calling 911, and submit a to the facility and submit proof of training to LPA.
Deadline recorded: Jun 12, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 12, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
Personnel Requirements - General. (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...This requirement is not met as evidence by: Based on record review and interviews, licensee did not comply with the section cited above by having resident leave the facility unassisted which poses a potential health and safety risk to the persons in care.
Official plan of correction
The facility has already address this issue and made changes to help prevent further elopements. Memory Care director has taken the key fobs away from non memory care staff and given an in-service training to all staff
Deadline recorded: May 29, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 29, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Feb 13, 2026 · Control 15-AS-20260204102043
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations3 substantiated · 3 unsubstantiated · 0 unfounded · 3 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(3)
- Regulation authority
- CCR
What the official deficiency says
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature... This evidence was not met by: Based on record review and interviews the Licensee did not comply with the section cited above in keeping resident free from humiliation, which poses a potential health and safety risk to person in care.
Official plan of correction
Generations Program Director agreed to implement a plan on the hiring process from other agencies going forward to CCLD by POC date.
Deadline recorded: Nov 1, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 1, 2024
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidence by: Based on interviews the Licensee did not comply with the section cited above in staff having dignity with residents, which poses a potential health and safety risk to persons in care.
Official plan of correction
Generations Program Director agreed to conduct an in-service training for all staff on personal rights and submit documentation to CCLD that the training has been completed by POC date.
Deadline recorded: Nov 1, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 1, 2024
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary... In facilities licensed for sixteen or more, sufficient support staff shall be employed... Additional staff shall be employed as necessary... The licensing agency may require any facility to provide additional staff... This requirement was not met as evidence by: Based on interviews the Licensee did not comply with the section above in attending to resident needs which poses a potential health and safety risk for persons in care.
Official plan of correction
Generations Program Director agreed to review the plan and retrain staff on YouSafely, and submit documentation to CCLD by POC date.
Deadline recorded: Nov 1, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 1, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(3)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities. To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature... This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by staff performing ADL care in a rough manner which poses a potential health and safety risk to the persons in care.
Official plan of correction
Executive Director has agreed to conduct training for staff and submit staff sign in sheet & materials to CCLD by POC date.
Deadline recorded: Sep 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 23, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 3 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities. To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers...and competency to meet their needs. This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by charging R2 services that was not provided which poses a potential personal rights violation to the persons in care.
Official plan of correction
Executive Director (ED) has refunded the overcharge fees to R2 and family. ED and staff did an audit for all residents in AL and MC for their level of services and monthly charges. Additionally, ED has created a billing procedure to prevent future billing errors and provided a copy to LPA during visit. Deficiency cleared.
Deadline recorded: Nov 30, 2023. A deadline is not proof that correction was completed.
Official record says corrected or clearedOn or before Nov 30, 2023
Correction deadline recordedDeadline Nov 30, 2023
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times.... This requirement is not met as evidenced by… Based on records review and interview, the licensee did not comply with the section cited above. LPA observed that no janitor was on duty for almost 2 months which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator agrees to review regulation, and submit a self-certification of understanding regulation section code 87303 to CCL by the POC due date.
Deadline recorded: Feb 20, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 20, 2023
Correction not verified in available records
Complaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.652(a)
- Regulation authority
- HSC
What the official deficiency says
1569.652 Termination of admission agreement upon death of resident... (a) No fees shall accrue once all personal property belonging to the deceased resident is removed from the living unit. This requirement is not met as evidenced by… Based on observation, record review, and interview, the licensee did not comply with the section cited above, LPA observed that resident who passed on 10/30/22 and monthly rent was accured for December 2022 which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Regional Vice President agrees to review regulations and retrain staff, submit proof of in-service training with staff signatures to CCL by POC due date.
Deadline recorded: Jan 17, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 17, 2023
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.652(c)
- Regulation authority
- HSC
What the official deficiency says
1569.652 Termination of admission agreement upon death of resident... (c) A refund of any fees...within 15 days after the personal property is removed. This requirement is not met as evidenced by… Based on observation, record review, and interview, the licensee did not comply with the section cited above, LPA observed that resident who passed on 10/30/22 and room vacant on 11/19/22 but was not received refund for partial of rent timely which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Regional Vice President agrees to review regulations and retrain staff, submit proof of in-service training with staff signatures to CCL by POC due date. RP received two refund checks $2302 & $9655 on today's date.
Deadline recorded: Jan 17, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 17, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Administrator qualificationsType B
- Official classification
- Type B
- Official code
- 87405(h)(8)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties. (h) The administrator shall have the responsibility to: (8) Have the personal characteristics, physical energy and competence to provide care and supervision and, where applicable, to work effectively with social agencies. This requirement is not met as evidenced by… Based on observation, interview, and record review, the licensee did not comply with the section cited above. LPA observed facility didn't respond to hospital for resident's returning which poses a potential health and safety concern to persons in care.
Official plan of correction
Administrator agrees to review the regulation and submit a self-certification of understanding regulation to CCL by the POC due date.
Deadline recorded: Sep 30, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 30, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology