Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportWILLOW CREEK ALZHEIMER'S & DEMENTIA CARE CENTER
22424 CHARLENE WAY, Castro Valley CA 94546
49 bedsLatest official report Jul 17, 2026Licensed
Additional info
- Telephone
- (510) 889-1300
- Licensee
- ALTCARE WILLOW CREEK, INC; ASRAM LIVING LLC
- Administrator
- CARSON, ELIZABETH M
- Contact
- CARSON, ELIZABETH M
- License first date
- Sep 5, 2006
- License effective date
- Sep 5, 2006
- District office
- OAKLAND ASC · (510) 286-4201
- Regional office
- 15
- Clients served
- 935 - ELDERLY
Summary
The available records show 1 Type B deficiency for this facility.
- Most recent inspection
- Jul 17, 2026
- Most recent deficiency
- Oct 12, 2022
7 later reports, from Nov 9, 2022 through Jul 17, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 27 Alameda County facilities licensed for 16 to 49 beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 11 reports for this facility: 7 inspections, 4 complaint investigations, and 0 licensing or administrative records.
Those records contain 0 Type A and 1 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 1
- Type A deficiencies
- 0
- Type B deficiencies
- 1
- Substantiated complaints
- 1
- Repeated topics
- 0
Fewer than the typical 8
1 in the last 12 months
Fewer than the typical 7
0 in the last 12 months
Fewer than the typical 2
0 in the last 12 months
Fewer than the typical 5
0 in the last 12 months
About the same as most this size
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(11)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities: To have their visitors, .... permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement is not met as evidenced by: Based on interviews conducted, Administrator confirmed that she did not allow visitors to the facility despite guidelines on end of life visitation issued by CCL in October 2020 which poses a potential risk to the health and safety of the resident under care.
Official plan of correction
By POC date, Administrator will review the current visitation guidelines provided in PIN 22-28-ASC and condicte a staff meeting with to review the guidlines with staff. Administrator will show proof of staff meeting and will develop and implement a plan for allowing end of life visitation to the facility and submit plan to CCL by POC date.
Deadline recorded: Nov 2, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 2, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Oct 12, 2022 · Control 15-AS-20210126151403
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology